US postal sevice - Rude and unprofessional workers of USPS

Posted on Thursday, September 24th, 2009 at 5:15pm CDT by 3686e44f

Product: Customer service

Company: US postal sevice

Location: 1435 benning dr Columbus, ga 31903
Columbus, GA, 31903, US

Category: Other

Dear management of US postal Service

I am writing this email because of my Great concern of how Customer is being service in the post office 1435 Benning Dr. Columbus GA. I??ve visited this location to send a package to my sister in California; there I was assisted by Dianne. She was not helpful all at. She refused to take my package because she said that it didn??t meet the company??s standard. I totally understand that company policy has to be followed but when I questioned her why she raised voice and relied rudely and said ??because you??re trying to expand the box!?? out of me being confused I ask why did other workers accepted my packages that I DID NOT change my packaging method. She said ??is the way it is! Its company policy!?? I told her well if you are not going to help me then I??ll just go elsewhere. I was surprised with her reply ??Well I??m going to call other post office and let them know that you??re coming!?? .I understand company policy BUT I don??t understand why she was so rude to me. I told my sister what happened and she went in to ask the clerk??s for her name but clerk was not wearing any name tag and refuses to release her name. she ask the other working (ED) and there she found out her name was Dianne. What disturb my sister and that lead me into write this email was the fact that she was friendly other colored folks and when it comes into helping my sister she again raised her voice was very rude to her. The clerk also assumed without asking that she was the sister of the customer that she refuses to service. I believe that everyone should be serviced equally no matter what background they??re from. I could not believe that racism still being practice and brought to work. This clerk??s attitude was very unprofessional and it ruins company reputation.

Buena (GA)


3d64294b, 2010-04-19, 03:35PM CDT

i also have been treated nasty today and i cant say it has anything to do with racism because my conversation took place over the phone to 4 rude people one of which was trying to say they are treating me the way i treated them but its funny when i calle customer service the people there were friendly and acted as if they liked there jobs these other people claim to be supervisor but who are they supervising walls they shouldnt be alowed to talk to people. the thing is i searched the usps on line and every postal employee or ex employee said the same thing we treat you the way you treat us. listen if you dont like your job find another dont ruin my day and i think they must have it somewere in there job discription to blame the consumer. well hopefully those that have that postal attitude get fired

dorcas y., 2015-11-13, 04:30PM CST

hello i sell on ebay for 2 year live in a small town where posted office ppl where very helpful i moved to mechanicsburg pa with my husband and i started going to that post office to mail over 20 packages a day well the first time ive been inn to the posted off there was a eldery lady trying to mail a item and she had a really hard time holing a pen to wright the address on her package well it was her turn in line so she asked the posted office employee to write the address and the employee yells at her saying she wont do that there other ppl in line witch its just me in line and i tell them take your time im in no hurry so the posted office employee yells at her and wont help her so i am more then willing to help the eldery lady i have a box in my car tape so i do what the lady need done i felt so bad for how a state working treated the lady that way well i just moveed to town and where im from the posted office ppl would be more then willing to her the lady well it comes my turn in line and the employee just start saying how she hates when she has to deal with old ppl and she aways charges them more to ship the item and i look at the women and asked if she hated her life and she looks at me a laughts well i mail 11 package that day and never went back again and 8 of them package ppl email me saying they had to pay to pick up there package and i didnt unstand so i check in to it and she never put in that they where paid for so i go in and i show my receipts that i have from my laptop and i told the manager how she acked to the old lady and what she did to me and he said that there nothing he can do about her witch i dont find right she was rude to more the 1 person and she maid me wasted over 5 hours today and i hope someone send someone in to the posted office to do something about her i start to asked around and i had other ppl tell me not to go there to go to the one in harrisburg bc of how rude the are at the main mechanicsburg office so now i drive 20 mins everday to a post office and i have much better customer serivce

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