To whom it may concern:

Hello I am Brenda Beckett and I have receive a phone call today from a book

club that says that i receive some book I never order . They asume I

receive the books and they were really disrespectful on the phone to me . I do

not need any stress from something I have never receive, I have a heart

condition and it s worst than I thought . The representative from this book

club Guild was really aggressive on the phone instead of being proffecional I

do not think they should employee working if they are aggressive as she

was . When I explain to her like 2 to 3 times that I have never receive any

books or order any . If I had I would have knowledge first . Insted I

explain to her she turn aggresive please I suggest that it is fix propertly .

Find another employee that has matters and respect others .

Sincerely

B