complaint against vodafone

Dear Sir,

I am a Vodafone customer. On March 10, 2009 I had converted my mobile no.

9610050000 from prepaid to postpaid from vodafone store at gopalpura bypass

road, near ridhi siddhi, Jaipur. At that time the customer care executive

had assured me that whenever i may want to change my connection again to

prepaid i can do that, & then only i choose to convert it to postpaid.

Now i want to convert my connection back to prepaid. But on Saturday,

19th September, 2009 when i visited the same vodafone store mentioned above,

they denied my request of converting my connection to prepaid. They said

that & i quote that our policy has been changed & now we can't fulfill your

request.

This is a very irresponsible behavior from vodafone & it is not at all

expected from a company of this stature.

I want vodafone to look into the matter & converted my connection to prepaid

as soon as possible.

Neeraj

Comment On This

Hi Neeraj,

Hope everythings been resolved by now. Do let us know if you have any more queries. You can email us at vodafonecare.raj AT vodafone.com. We would be happy to help.

Regards,

Vodafone Customer Care.