Hotwire's Policy Stinks

We had a trip to southern California planned; now my husbands health is an issue. But the hotel we booked through Hotwire can't be transferred to someone else, and I have a chance to get rid of the whole package and get some of my money back; but for this issue with the hotel...maybe I did get a decent rate but with policies like this, I won't be using them or recommending them to anyone. This trip was planned since March 2009; and even if I had bought the trip insurance, I'm sure these companies just make money off those deals and rarely do you get you money refunded unless someone dies!!! Typical, but they've lost a customer and word of mouth travels fast and lousy customer policies travel faster. You would think in these tough economic times exceptions to the rules would be better than a lousy review of your company!!!