Complaint against Best Buy, Salem Ave., Dayton Ohio

Sir or Madam

I am overseas with the US Army Corp of Engineers in Kosovo. I tried to file

this complaint as your web site indicated but Security Certificates would

not let me continue. My complaint is against Best Buy on Salem Ave, in

Dayton Ohio. The below message is what I sent to their office and should

explain my complaint. My wife can be reached at 937 836-7999 or her cell

phone at 937

2461876. I can be reached via e-mail at dennis.l.jenkins AT eur.army.mil or

dljbucks AT msn.com My wife can be reached at knjbuck AT msn.com

"Sir or Madam

I am presently serving overseas in Kosovo with the US Army Corp of

Engineers.

I purchased a Samsung LCD television from your Englewood Ohio Store several

years ago. Two weeks ago my wife calls to tell me it is broke but still

under warranty. She called your store and they sent a repairman to the

house. He diagnosed the problem and said it could not be fixed. My wife was

told by him and the people in the store that under our warranty she would be

given money to replace the TV at the value we paid for it. Three days later

she is called and told that they can now fix the TV. This is without even

looking at it again. My wife is a naturalized US citizen but still carries a

accent. I believe she is being taken advantage of because of her perceived

lack of knowledge as a foreigner. As a customer you told us that the TV was

not repairable. I accepted this explanation. I assumed your repair people

knew what they were talking about when they said the TV was not repairable.

Now I have very little confidence in your ability to repair it. You now

claim to be wrong on the previous status of the TV so how can I trust you to

be correct on your new assumption that it can be fixed. I want Best Buy to

stick with their first assessment of the TV (after visiting and looking at

it first

hand) and give us the purchase price for a new TV as the warranty states. If

this cannot be settled I will seek satisfaction through our Judge Advocate

General (JAG) and the State of Ohio Attorney General's Office dealing with

fraud.

Dennis Jenkins"