ING Vysya service sucks

Hi. I am a senior vice president Marketing at SpiceJet and I feel ING Vysya bank home loan divisions is the most blatant home loan rip-off. They have treated me so badly that I have resolved to wilfully stop people from taking home loans from them. The following is a series of examples of poor service

a. Their DSA sold me the loan (HL5300047697) about a year ago with the express promise that I could repay without penalty 95% of the loan after 12 months.

b. Within one month of taking the loan, their interest rate went up and they kept pestering me to pay the 'difference' of a small amount every month. I asked them to write me a detailed letter explaining the charges and to suggest an easier way of paying this than having to come up with a small value cheque every month, but they did not. Finally, I gave up and paid a consolidated amount.

c. Strangely, when interest rates dipped significantly, they would never reduce EMI nor would they set the initial anomaly right. On every interest rate dip, they would say 'the period has been adjusted'. My efforts at gaining some transparency in the form of written communication were met with stonewalling.

d. They have unilaterally changed the loan terms and revoked my right to pay back without penalty. They claim to have sent a letter to this effect, but I have received no such.

e. The last straw - for an amount as small as Rs. 1600 outstanding owing to the above, they have been filing complaints with the Credit Bureau against my name thus besmirching my reputation. Credit card companies have reduced my limit because of this. On writing to them, there is no response!

I wish to submit to your good office that as a consumer with an unblemished credit record, I am pained at this wanton, one-sided behaviour of a bank and the liberal support being provided to the bank by public institutions su ch as RBI and CIBIL.

AS a individual consumer, I have no recourse except to grimly bear the overbearing behaviour of these big banks.