Barnes and Noble = bad customer service

Customer service is horrible and cannot answer for anything. I made an online order and waited a few days and didnt recieve a confirmation. I had to call them and they said I cancelled the order. I was mad but decided to order it again this time from an actual customer service agent. AGAIN they canceled my order! I contacted customer service twice and did not recieve any reassurance that the product is on the way. Whats funny about this is that they are proud to say that they havent outsourced their customer service yet; with service like this I think they should outsource because people in other countries try harder to keep the customers happy! I recommend not to order from Barnes and Noble online unless you actually go into the store.