unproffesional , rude and Cold service

First of all I can most definitely say " Bell canada has the worst customer conduct ever. . Pretty sure They are losing a lot of customers ...just because either under trained or just plain rude customer service ppl ..Man .

After checking out bell. ca I decided to order bell tv online ( which you can save $25 by doing so ) .

I had placed the order , before I click the send button I received an e-mail telling me ny order has been accepted and will be installed for thr sep 17 8am -9pm ????. However I noticed a $10 fee receiver rental ? .

I went back to my order on line . A lady appeared again to help me complete the order . She could 'nt explain to me why the $10 ? . She was so arrogant , rude , completely the opposite of customer service .when I told her the bell. ca website offers a 24mnt contract you get no charge for the receiver for a year . Her answer was " I advise you to go back and take the offer from whoever told you ???" . I asked repeatedly for a # to reach bell, her answer was here is bell. ca .

Anyhow , another lady sent me an e-mail assuring me she will help . I said pls cancelled my order for sep 17 . She did , send me a confirmation, and e-mail as well . Well done .

I contact bell for the third time on the website again on sep 14 , this time I ignored the online assistance phoned instead .a floor mgr assure me they will look after me very well .

While the lady was helping me to complete my order , before I click the send button to complete, an e-mail arrived from bel.ca/order confirming my request . The lady also explain re $10 . It was suppose to be a fee for extra HD pkg order . Not for the receiver as how the firs customer service lady describe it .

All was set for Fri the 18 got a order confirmation e-mail . Took a day off rearrange the place . Get the kids out .

No show !!! , waited from 8am to 12:30pm ...yes I did . Phoned bell . The lady who answer the phone tells me the order has been cancelled ? . I said no the one on thr is and I have a confirmation e-mail for that. But not the one for today ( fri ) got the e-mail to confirm it is happening today ( fri ) , here is the order # . The time and date ...but she keep on saying it's been cancelled . Well imagine how that felt ! , to top it up she made and show absolutely no effort to correct the mess they created !

The way she handle the whole situation was nerve racking . Either she felt guilty for f#*#ing up ..she also became defensive . Start bullshit stories by repeating the same thing . Order is Cancelled , It's like the customer service has been programmed to stay cold and try to win " an argument " .the least she could say is , sorry for what had happened , let me take a look and get back to you shortly ...No , not even attempted to understand the whole effort made from the customer side to prepare for the actual installation day .

I asked her to pass me to the mgr ( she actually asked me who I should speak to? )Like I know somebody around her . She came back again asking me if it's ok that bell can check my credit ??? . I said WHAT... Just get me the mgr pls.

The manager finally ...I explain to her the whole situation . She said : oh I know why it's cancelled bluh bluh bluh . I am like you wasted my time money etc ...by making me wait all day , took a day off from work , kept the kids out , clear out the way so the Tec person can have the space needed .She is like we will try to send a tech person today ( not sure ) its already 1:00pm with no charge ...no charge wow ? .

Finally she the so called mgr said we had to place another order and send a tec guy maybe today or tomorrow ? . I said you have my order in front of you just go ahead and complete the order . She said it has been deleted , I have no way of re tracking it . ???? If a customer service mgr do not have an access to this files , it's a big problem .,# 2 when I provide the 2 confirmation # I provided was how they open my order request ...so you telling me it's deleted ???.

She then asked for my DL / credit card . Non of the 5 ppl I dealt w bell to place my order in the last week and half asked me for my DLor what so ever ( as a matter of fact I can recall a floor call ? ...the so called mgr telling me welcome to bell when I mentioned I have a corporate blackberry with Bell .

You see , I doubt she is a Manager ( No manager will act on a matter like she did ) this is just how these Bell employees play games just to avoid and get away with their dirty jobs . When asked why and what .

it sure was a laughing matter for the customer service women at the time . Did not care a bit at all that we waited all day , made the took time off from work , lost money, also did 'nt care at all when they play with customers time and money disappointment .

After realizing she the. So called mgr is not helpful at all, I told her : Bell canada is not gonna rune my day , I will go out and shop for cable tv around ( which their are good offers with excellent customer service than Bell ) .I concluded by saying to her to enjoy her weekend , and I will make sure to deal with this matter first thing monday morning .what a surprise it was just what she wanted to here ...sadly no effort from bell at all. Thank you for wasting my time and money . Some how you are responsible for the way you put me through .

I was shocked to discover the # of complaint about bell. ca in this site .

I am the lucky on who did not sign anything with these low life scums .

I Regret telling a lot of ppl regarding bell's offer . I will make sure each one of my friends and colleagues know about bell.ca's bad deals and their mis informed and lazy staff. Who just sit their cold and count the min and day , and lie to customers . Had no skill at all .

Pls be careful every one . DO NOT take any offer from bell. ca . Once you do , kiss your freedom good bye .

Their are a lot of choices out their . Dump this mother F####rs .

I will make Sure Consumer affairs and Bell head office informed about this .I will also publish my experience with bell.ca on all the social network I am in and the newspapers , So that decent citizens would not have to put up with unbelievable customer service ppl who runes a companies reputation by mistreating customers .

-Remember People opinion Matters.

-My part as a consumer is to recognize that I have a choice, and know how to be a customer .

Bell Canada : is this how you conduct Business ? .

Is this how you solve problems ?? , is this how you train your employees ????

Do you care at all that your employees ( most of your Customer services ppl ) are destroying your reputation ???

How can 5 of your customer service ppll ( in person , on the phone , on the internet ) offer and say different things on the same deal ?

I tell you a lot of ppl are losing their jobs . The ones who have a job do try extra to keep their customers .I guess Bell.ca can afford to mess with its customers at all times .

I Guess you do not give a S##t at all .

Eventually you Bell.ca will cost you big ....for sure .

I can imagin how you wolud had treat me and all who wanted to join Bell canada if we all had signed up ???

Tue sep 29/09

After all here is how bell handle their customer complaint :

Every Bell customer serv person picks up what ever issues she /he finds on bell e-mail collection ( I am talking SAme request ) will be answered differently / or how they feel like it .

Here is what the last person respond to my request " Thank you for responding so promptly.

Unfortunately, as you are not yet a customer and have not made a decision either way, it would be very much inappropriate for me to offer you any type of compensation. I am truly sorry for your experience however I hope you can understand my position at this time.

Mr. Asmerom, please know that should you decide to become a Bell TV customer, at that time I will be more than please to offer you a "Goodwill Gesture" on behalf of Bell TV.

Thank you for your time and understanding.

Kindest Regards,

Marcia Blake

Customer Relations Specialist

CUSTOMER RELATIONS CENTER, BELL'S EXECUTIVE OFFICE - BELL TV

This is just one Bell customer serv respond ....got plenty from different customer serv ppl