Unethical Service

Dear Sir/Mam,

I took the membership of On road CarHelpline service called "SPEED"(address mentioned below). They claim to provide you service in case of any mechanical breakdown in your car in Delhi and NCR.

On 05/07/09 my car broke on a deserted road in delhi late at night.I called th SPEED's helpline number and they refused to provide any services saying that they do not provide service in such areas at late night despite of writing on their membership card that they provide services in whole Delhi.

I ignored it as it wad the first time but same thing repeated after 10 days on 14th July when again my car broke down.I again called up these guys and instead of providing services for 3 hours they kept on saying that mechanic will reach the spot within 10 minutes.At the end, i had to drag my car myself to the nearest workshop and got it repaired.

After these incidents i requested them to return my money back but they indeed refused to give my money back.

I also called the senior officials at SPEED,Mr.Neeraj and Mr.Gaurav and narrated my compalint to them but none of them bothered to take any action and it seemed that its a very usual complaint for them.

I request you to please take any action against such fraud companies,who are bluffing innocent consumer and extracting money without providing any services.

Regards

Speed Membership Number : NS 24885

Comment On This

Absolutely rigth,

I also faced same problem on 27th Sep09, when my vehicle got puncture and after 3-4 reminder call no body came to repair the same and on phone they keep saying that mechanic is about to reach, I drag my vehicle about 3Kms and got it repaired.

Regards

Speed Membership Number: NS 29999