Inflexibility

Booked car rental on Priceline on my CreditCard and in my name for use by my wife. Budget was assigned the rental. Wife went to pick up the car. Budget would not give her the car. Called Priceline. They did not change the name on the contract to my wife's. Called Budget. They could not change the name on a Priceline contract.

After many calls to Priceline and Budget, Budget issued a new agreement. I paid for two cars. One was never even picked up or used. Priceline and Budget will have the money for providing no service. I will be out the cost and lots of time lost for my family while waiting to get a resolution.