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Refund that was not executed

 
On-line flight booking
MY AIR
Casella postale n° 122
36040 Torri di Quartesolo (VI)
ITALY
, 36040
IT
http://myair.com/

On the 10th of june I've booked two flights with reservation reference SML6DN

Da Sofia(SOF) a Venezia(VCE)

Sun, 30/08/2009 Volo 8I2625 Partenza SOF alle 1530 e arrivo VCE alle 1610

Da Venezia(VCE) a Sofia(SOF)

Fri, 04/09/2009 Volo 8I2624 Partenza VCE alle 1210 e arrivo SOF alle 1450


Both flights was cancelled so I was assured (reffering the e-mail, posted below) that my payment will be refund and reversed to the card charged for the payment.

Up to now I've recieved no money.

It's been more than two months and a half and since the last e-mail I did not recieve any answer from the company.

Hope my case will be resolved as soon as possible.


(last mail recieved from my air)

From: Info - Myway <Info AT myair.com>

To: stefan simeonov <******_*****@yahoo.com>

Sent: Thursday, July 2, 2009 5:46:41 PM

Subject: R: MyAir.com Informa, prego controllare con attenzione


Dear Customer,


this is to inform you that your reservation was forwarded and sent for a refund, by reversing the sum in the same credit card that authorized the payment.


You will receive confirmation of it on the next statement of account that your bank will send you.


Yours truly,


MyAir.com


Oladco




From: Message Author (click here to email author)
Date: Thursday, 17-Sep-09 05:34:19 CDT

Business: Reply Online   Consumer: Comment On This

 

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