ING Direct Ripoff

I had a savings account with ING Direct. I used it to pay for my wedding in 2006. After the wedding I turned off the automatic deposits but left the account open. There was about $18 left in the account. In April 2009 they sent me an email saying I needed to log into my account or it would be closed. The email went to my spam folder. The next contact from them was a letter saying they closed my account and helped themselves to the remaining balance to help them recoup the costs they incurred in trying to contact me. I emailed them and asked them to review this decision, I didn't want the account closed nor did I want them to have my money. They said no, I called them and was also told no. I sent a letter and the emailed me back with a canned response.

This is a way for ING to generate revenue, they find inactive accounts and assess made up fees. There's no reason for them to close the account. They tried to tell me it was due to California Escheatment laws, which is a lie. I don't even care about my $18 now, it's the fact that they can't be bothered to talk to me and this practice is ridiculous.

DO NOT open an ING Direct Account!! You're better off using Bank of America or Chase, at least you know your money is safe.