Chase Priority Club visa

I canceled my card due to lack of customer service by Account supervisor Corenza Pickering. I received your 9/10/09 statement for $1. Apparently the previous amount due of $10 was paid 6days late. I phoned to have the $1fee reversed as a courtesy and when Ms. Pickering said she would not reverse, I asked to have the call escalated � she said she was the account supervisor and I could only have the call escalated if I put it in writing.

Priority Club charges to pay by phone and to pay online. I asked if I could pay the $1fee by phone and she said it was a $10minimum. Ms. �no service� then advised that I would have to mail in a check.

Although I have been a good client and have two other chase cards, this type of customer service is unacceptable.

In direct response to Ms. Corenza�s inability to handle my request in good faith, I asked Ms. Corenza to cancel the card. Ms. Corenza said she could help me with cancellation and did so immediately. Ms. Corenza advised I would receive a letter and lose any benefits which were currently held on the card.

Ms. Corenza did end the call by saying �have a great day� but who is she kidding? This call took place at 4:45pm Eastern on 9/16/09 and although Ms. Corenza would not give me her rep ID number � I hope human resources will listen to the tape recording which is periodically monitored.

Enclosed is my $1 check for 6 days �interest� on $10.