irons/customer service

Black and Decker digital iron works well when it works.But never works for more than a year. I wonder if they have something programmed in to make it stop working after the 1 year warranty is up.

Call me an idiot, but I actually bought two of them. The first one the cord went bad and they had me send it to them and they sent me a replacement, refurbished of course. Because it took so long for them to send the replacement, I (dummy me) went out and bought a new one. Figuring that they had fixed the problem and I would just have two irons that I liked. Well one year and two months later the new iron went out. Same cord problem. So I took out the iron they sent me and one month later that iron shows error code. The owners manual says nothing about an error code, so I called the company. Agent #1180 Kathy said there is nothing I can do it is out of warranty. About the error code, unplug for five minutes and try again turn on a low setting. When I explained to her that I had done that and more she again, said nothing I can do. Where is the pickle?

Three irons and I still can't iron

They don't stand by there product.

Comment On This

I bought my iron for $50.00 several years ago at a local Wal Mart. It has never worked right, but I have been too lazy to write a complaint--until now. It doesn't get wrinkles out of clothes, even when I have it set on the highest setting. I have told all my friends to NEVER purchase an iron produced by your company. One of these days I will invest in another iron. For sure, it WILL NOT be your inferior product. I may go on Facebook and express my dis-satisfaction, I am that angry!!!!! In short, your iron, even at a higher price, stinks!!!!!