Letter from AT&T on 8/28/09

Dear Sir,

I would like someone to help me FIX or understand how I can fix this letter.

As I said, first I don't understand the letter and secondly tell me what to

do to fix the problem. I was on the phone 45 minutes with a lady name

Wendel and I hardly understood a word she said, I am not going through the

phone thing again. Will be happy to fax the letter in question for you to

see.

Thank you,

Jack