Samsung Mobile - Fraud Samsung Service Center

Posted on Tuesday, September 15th, 2009 at 12:58am CDT by 2fd43260

Product: Samsung X820

Company: Samsung Mobile

Location: IN

Category: Other

Hello

Ref : Work order No . 55020090706491

Model : Samsung SGH X820

Date : 04 July 2009

I had purchased the above Samsung mobile in the year Sep 2006.

Within 9 months of usage I had a software issue and had given to service center located in West of Chord Road, Mahalaxmipuram, Bangalore.

I collected the mobile and found that IMEI number was reset to 000000000000000.

When I enquired the same with service center, I was told that no issue you can use.

I used it till June 2009, currently I am using Airtel connection, but all of a sudden the mobile stopped working when I checked with Airtel, they told that the IMEI number cannot be Zeros so it has to carry the correct IMEI number. When I approached the

Samsung Service center, they took it and gave me a call after a month saying that Mother Board has to be replaced and charging 2000 INR. I also told that it was their mistake to not to load the IMEI number after the service for that they have no answer and asking me to pay 2000 INR.

I also have talked to the customer care and also to the managers of the service center, they are not ready to help me out of this.

Regards

~Naveen


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