Eglobal Wireless

I purchased a Plantronics Voyager Pro from Eglobal Wireless on Sept 3 2009 and I also purchased insurance from them incase it got lost or stolen in the mail, after waiting several days for delivery I called them and inquired about my purchase and they told me it had been delivered to my amazement!! I told them it had not and they told me it was not their problem and that it was between me and the post office!! They never even used the extra money I paid for insurance towards insurance and told me that it was my problem and hung up in my face!! I went to their website and complained on the live chat service they have and the operator said "Poor baby" "You will not win against us" and booted me off the website and blocked my ip address from getting back on there!!! I contacted my bank and now they are under investigation for fraud!! NEVER EVER BUY FROM THEM!!! They even sell on ebay and amazon.com If you buy from these criminals you are taking a huge chance and other people I have talk to say that if your product does arrive, it's in a ziplock baggy and not in new condition at all!! Or it's original packaging!! Google is in cahoots with them apparently as their name comes up in Google's search at the top of the page!!! This is insult to injury!! BEWARE OF EGLOBAL WIRELESS!!!

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I ordered a SmartBook Netbook with 7" screen from this company right before Christmas. It arrived and it "seemed" to work, but I cannot access my e-mail without a bunch of Security Certificate Errors coming up. This thing is a piece of CRAP!! I have tried and tried to contact E Global Wireless, but no one answers the phone!! I suppose they are Inundated with Calls from Unsatisfied Customers Such as Myself!!

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I wish I had read the reviews of this company before I purchased a netbook the summer of 2010. It never worked and I was out of $35.00 and no computer. This company is a scam and I have reported them to the Florida BBB. I wish more people would report them to the BBB.

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Busy with orders uhhh no them guys you talk about are operators there are seperate people who do the shipping.And the products are crap I didnt expect a $99 item to work as good as $500 however the charger should not melt. and they quit turning on after a week. when u get yours let us know how you like it.

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Your right this is a very fraudulant company - never answer their phone...we finally did get the netbook we ordered - however it didnt work properly, and when you want to return it the only way is to hope that someone "online" will respond..they have no phone lines available. No one responded by email, and when I did return it they take off 25% for restocking fees! DON'T ORDER FROM THEM!!!!

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To any and all that think the so-called "Better Business" group is going to do anything, forget it. I placed a complaint with them regarding this company and when the "company" failed to respond, the determined the case closed but unresolved. Lots of help there. I know now what model Capitol One used for their "Peggy" commercials, it was the service manager at eGlobal Wireless. They are the most customer unfriendly operation I have ever had the displeasure of dealing with.

The knock off netbook they shipped was the hieght of 1970's style technology. Pure crap and yet they still will not take it back or even respond. I am making it my personal goal to make sure that everyone I come in contact with within the university system knows just how much of a rip off this company is.

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To the person who is feeling sorry for Eglobal Wireless -No, it is obvious you have not recieved your product yet. I did not expect it to be like a 500.00 netbook, but I expected it to work. I expected it to live up to what the company advertises, I expected to be able to talk to someone if there was a problem, I expected good customer service, should I go on? So, when someone takes $238.00 from you and you get something that is worth 20.00 and does not work. That really cuts into your Christmas money. Then you send the product back and they refuse to talk to you or give you your money back, what do you call that. They are thieves and cons, and prey on poeple who are on a budget.

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I thought I was purchasing 2 netbooks made by Sylvania on line. They were sold from eglobal wireless. They were Christmas presents for 2 of my grandkids. One worked for a little while. Now neither of them work. They do not even have Sylvania on them. These people are rip offs!!!! Everytime I try to call, cannot talk to anyone!

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Problems with EGlobal Wireless? I just received this information from the State of Florida Attorney Generals Office:

Please contact the Florida Department of Agriculture and Consumer

Services, Division of Consumer Services (DACS) to file a complaint. The

DACS is the state clearinghouse for consumer complaints and has a

voluntary mediation program to assist individual consumers. You may

contact DACS at:

Florida Department of Agriculture and Consumer Services

Division of Consumer Services

2005 Apalachee Parkway

Tallahassee, Florida 32399

Telephone: (850) 488-2221

Toll-free within FL: (800) 435-7352

Website: http://www.800helpfla.com/

You may also wish to contact the Internet Crime Complaint Center, a

combined effort of the National White Collar Crime Center and the FBI to

combat Internet fraud, by telephone at (800) 251-7581, or visit that

agency's website at:

http://www.ic3.gov

The following websites may be helpful to you:

http://www.ftc.gov/bcp/menus/consumer/tech/online.shtm <Federal Trade

Commission "Online Shopping"

http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre28.shtm <Federal Trade

Commission "Billed For Merchandise You Never Received?"

http://myfloridalegal.com <follow the path at Consumer Protection/Fraud

and Scams

In addition, you may contact the following consumer agencies as you seek

to resolve your individual complaint:

Better Business Bureau of Southeast Florida (serving Miami, Ft.

Lauderdale, West Palm Beach areas)

Phone: (561) 842-1918

Email: info AT wpbbb.com

Website: http://www.seflorida.bbb.org/

Broward County Consumer Protection Office

Phone: (954) 765-4400

Email: consumer AT broward.org

Website:

http://www.broward.org/PERMITTINGANDLICENSING/CONSUMER/Pages/filingacomplaint.aspx

I also encourage you to work with your bank to find out about the

possibility of having the charges reversed under Federal Regulation "E."

Also if your bank is a member of the National Automated Clearing House

Rules Association (NACHA), that organization's rules permit the reversal

of any unauthorized automated clearing house transaction if reported

within sixty days after the transaction. Contact information for NACHA

follows:

NACHA - The Electronic Payments Association

13450 Sunrise Valley Drive, Suite 100

Herndon, Virginia 20171

Telephone: 703-561-1100

Fax: 703-787-0996

Website: www.nacha.org

Finally, Florida's Deceptive and Unfair Trade Practices Act provides

individuals with a private remedy to bring an action for damages,

attorney's fees and court costs. If you need help finding a lawyer, The

Florida Bar offers a Lawyer Referral Service which you may contact

toll-free at (800) 342-8060. If you cannot afford to hire an attorney,

you may be eligible for low cost or pro bono assistance through a local

legal aid office. The Florida Bar can assist you with this process.

Thank you for contacting Attorney General McCollum's Office. I hope this

proves helpful.

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I ordered a netbook also got it .the manuel is no good .My grandson got on but says it has to be updated and you cannot update windows ce 6.0. There is nothing on upgranding for a windows ce 6.0. Have tried contracting them and no luck. The charger that came with it caught on fire when my grandson plugged it in. I'm not happy and i will get all my money back. I will never recommend this company to anyone else.

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Just to let everyone know, if you live outside of Florida and placed an order and not received it yet, the company or so say company has committed a crime which is a Federal offense being the crime was committed across state lines. Think about going to the FBI with the complaint.

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First of all, his company is supposed to be prepared to handle high volume orders during the Christmas period. Secondly, he is responsible for the product once it leaves his establishment if you paid for insurance on the product during the ordering phase. If he cannot provide assistance due to postal mishap, he is falsely advertising and defrauding his customers. You pay insurance to make certain that if anything happens to your product in transit, it can either be replaced or repaired. And last of all, a not so important issue, the word is spelled RESPONSIBLE not RESPONSABLE. If he cannot handle the high volume orders during the holidays, he should take his website off and handle only local sales. Being that he cannot get products out to his customers in a timely manner, from the consumers' view, he is ripping them off. In laymen terms, it is called fraud, which is illegal.

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Imagine 20,000 plus orders to fill,the phone ringing non stop,the chat line full of unhapp consumers,and you people wonder why this company can't grt your order to the door.No I'm not a employee,just a consumer waiting on the product I ordered.If you people would leave this man and his employees alone for a few days we just might get what we are waiting for!!As for getting the product in poor cond.,after it leaves their door it is out of their hands,you can usually blame the cond.on the good old postal service,they are the ones responsable for the handling after it leaves eglobalwireless doors.As far as not being a quality product,well what did you expect for $99.00 a $500.00 product don't think so!!If you still haven't received a shipping confirmation here's some stuff that might be helpful.erik AT eglobalwireless.com,answered my e-mail in approx 6 hours.What I believe to be reasonable time seeing he is busy as hell trying to get our orders to our doors in time for Christmas!!You can also call these numbers 1-877-345-6225 ext.374 this is Erik or 917-676-7442 this is Jay ,if you don't make contact right away just keep trying after all they are busy with our orders!!

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my son in law and daughter ordered a netbook for my 9 year old grandson 11/20/2010 same story hasnt been shipped but they took there momey right away now my 9 year old will be out of a present, explain that i am going to complain on face book im calling atty geral office and bank is investagating not letting this one go no complaints my foot they are fruads but a 9 year not going to understand that

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IF YOU HAVE BEEN SCAMMED BY THIS COMPANY, FILE A COMPLAINT WITH THE STATE OF FLORIDA ATTORNEY'S GENERAL OFFICE: http://myfloridalegal.com/contact.nsf/contact

I JUST DID!

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OH BOY! Same problem here! We ordered two netbooks for our kids on 12/4/10 and paid the expedited shipment charge - was told we would have in 3-5 working days. Today is 12/17 and eglobal will not answer their phone. Notified bank of potential fraudulent activity, they are investigating. DO NOT BUY FROM THIS COMPANY!!

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i also purschased a netbook for my daughter on dec 3rd ive been calling them to no avail and yet i havent receive my order christmas is 8 days away and yet no order

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I am going thru the same thing with this company I ordered a netbook for my granddaughter 12/07/10 and have yet to receive it .I also have tried to call this company several times to no avail.I believe I'm getting ripped off big time,when I check my order status all I see is they received my order and my money but order has not been shipped.Imagine that!!These MFers are what I believe to be a ripoff Internet company and after reading all the bad reveiws I believe they think they are above the law of this country.GOOD LUCK to any one in dealing with this company.wander how their sorry asses would feel if the shoe was on the other foot and they had to tell a child that they wasn't getting what they wanted for christmas until their birthday which is in April.Bunch of worthless turds if you ask me.Please anyone dealing with this company the same way as I am feel free to spread the word about them.Facebook is a very powerful tool for getting the word out on this company

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I purchased a netbook still has not been shipped.....called bank to stop payment after reviewing all the bad reviews.....i emailed him direcly he wasnt very nice....neither was i.....you can never get through on the number they give you...this company is a scam

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I purchased 2 netbooks from them,they didn't send any e-mail at all and took my $213.00 my banks going after them for fraud

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I paid for a netbook on 12/2. It still hasn't been shipped. They will not answer the phone. I've called about a hundred times and never get through to anyone. All I finally got was an email saying I would be told when it would be shipped. That didn't answer my question. I can't get through to the online chat.

DO NOT BUY ANYTHING FROM THIS COMPANY. YOU WILL BE RIPPED OFF IN ONE WAY OR THE OTHER. THE BBB HAS 71 COMPLAINTS AGAINST THEM.

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Info from the Better Business Bureau

Company has had 71 BBB complaints filed against them, but have an A rating? I'd be confused if I didn't know that companies pay off the BBB for good ratings. 71 complaints can't equal an A rating.

More contact info:

Name: eGlobal Wireless

Phone: (877) 345-6225

Fax: (888) 746-3871

Address: 4811 Lyons Technology Pkwy Ste 2

Coconut Creek, FL 33073

Website: http://www.eglobalwireless.com

https://www/eglobalwireless.com

eglobalwireless.com

Original Business Start Date: January 2005

Principal: Mr. Erik Enlund, Service Manager

Customer Contact: Mr. Erik Enlund, Service Manager - (877) 345-6225

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i ordered a notebook from this company dec 1 2010 and they said three days and its dec 9th everytime i call them the phone is busy or it goes to voicemail they are a ripped off they have got me out off 116.00 dollars for a notebook i ordered for my son for christmas they dont even give you any information on your order i am reporting them to the business bureau for fraud and the attorney general in there state

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E-global is a scam! We bought three wifi units, each with extended warranties. NONE of them worked. We returned them and were credited back, minus 25-40% for restocking fees! They refused to return the $20 each for the extended warranties! These people are criminals! BEWARE! SCAM!

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Uh oh...the same thing is happening to me. I ordered my 8 y.o.daughter one for Christmas on 11-15-2010 and I am getting the same e-mail, telling me a shipment just came in and they will be sending it out. I wish I would have checked this site BEFORE I ordered from eglobal wireless!!!!!

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i purchedes a netbook from the on oct 23rd and here its novermber 15th and i still aint got it they wont refund me my money or nothing they keep telling me its on back order and then they got a shipment and it will be processed then ship out but it aint been shiped out at all

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That is complete BS that they try to remedy with the cust. This company makes it's money from screwing customers out of 25 percent of purchase price and peddeling their bogus extended warantees. I am looking into a class action suit against them.

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I don't think you know the meaning of customer service.

This is the worst company I have ever dealt with. They're here to make a profit by ripping customers off! I ordered a Netbook from them and they even called to confirm my address. The shipment was supposed to arrive in 2-3 days with priority shipping. After almost a week had passed I call to find out why my Netbook has not yet arrived. They then informed me that the Netbook is on back order and that it would arrive the following week. They also mentioned that someone was supposed to call me and inform me about the back order. No one ever called to tell me that the Netbook was on back order or that my shipment would be delayed. This was supposed to be a gift and the gift wasn’t going to be here on time. So I asked them to cancel my order since it did not come in the time they promised me and they would not give me a full refund. This is the worst company I have ever dealt with. The manager is rude and does not have any knowledge about customer service contrary to what their website says! The manager himself told me that the owners don't care and that he is the one that runs things. Clearly this is a one person company but the owners need to hire someone new to represent them!!!

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This company is a scam, I never received my order and they tried to refund my account minus a 25% restock fee for something a never received. This company should be put out of business.

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eGlobal Wireless no complaints here.

We resolve each and every compliant.

We have a less then 1% complaint ratio VS the amount of volume we do in sales. As a company we are ok with that number. It is impossible to make everyone happy, but it is possible to make most, which is our current status. We are in good standing with the BBB online, we resolve every issue and every complaint. Things do go wrong from time to time, but we believe how problems are handled is what separates the business's that last, and the shady fly by night ones that don't. In the end, it's your choice. We offer products at the lowest possible prices and offer 5 star service.