ThePartsBin.com - Nightmare

STAY AWAY. STAY FAR AWAY...

I needed a certain brand set of auto parts for an obscure application and the price on them from ThePartsBin.com was very competitive which is why I went with them. **Total mistake**. First, I needed the parts in 5 days so I confirmed where the parts would be shipped from (online their address is listed as California when they are in New Jersey). They lied. Second, they shipped to the completely wrong address in the wrong state. I received a confirmation email right after the order with the completely wrong address so I advised them about it before the package shipped, immediately. It was never corrected, the package was sent to Montana by accident. UPS would not correct it as the shipper needs to do something called an "intercept." Getting this company to do an intercept was like pulling teeth. It took literally 6 calls before I got a manger who told me he would do it. All customer service people I spoke to were defensive by nature (clearly they have lots of upset customers) and people who could not understand "why do you want to change the address??"

Likewise (not that it really matters but in this case it actually affected it) I could encounter no one who spoke English as their first language. Not a single person in all of those calls. This made it tremendously difficult to even communicate with them. My parents are foreigners so I have nothing against foreigners but I was literally lied to and had people who deceptively pretended to "not understand" about the situation (a simple address correction) THE ENTIRE TIME.

I finally encountered a manager who said he would change it to the correct address. Thank you, finally, I figured. I re-checked the address and this time ThePartsBin.com sent it to **Kentucky** (I live in Utah). Finally I got someone at UPS to change the address to the correct one. UPS is also so obtuse that the package needs to get routed to the wrong place first before it gets to the right place so my package was literally bouncing around the country. In tall, it took 4 weeks total to receive the parts.

And finally when the parts show up they didn't even add any padding to the packaging, the parts were out of their boxes floating around in a UPS priority box flipped inside out -- aka from a company too cheap to even pay for boxes. Unbelievable.

Under no circumstances, whatsoever, do I recommend doing business with this company. I spent about 3-4 hours total dealing with them and they never corrected the problem, ultimately UPS did.