Texas Toyota of Grapvine Fraud Car Dealer

I went to the Texas Toyota on Sep 11 with offer price of the car VIN 4T4BE46K09R088324 $16788 out of door price but manager Mike and Tony Gonzalez reject my offer price. I left the office around 8:00 pm. The next day the original sale person Kevin Casey called me several time and negotiate the out of door price $17664 at 5:56 PM. I drove my car with my check to pick up the car, when I arricve the used car office, Kevin is not there but Craig assist me and told me he is going to have the car wash and be ready. Me and My friend Scoot waited over there for one hours, he comes back told me the general manager not agree with the price and the deal is off. Kevin Casy is not there and General Manger is not there and there is no one that I can complian the situation. They are discrimation because my race, the original sales person Kenneth and the manager Tony saw me did not say a word, please help me to resolved the situation. I do not mind if the deal can not make it but please do not ask customer spend 45 mins of drive and one hour of waiting and get nothing clear.

Comment On This

I talked to the GM, he said it is miscommunication becasue there is need to pluse certified fee on top of that. I repeated tell him, it is out of door price, I want him to apology to me first then he reply WHY ? and pull the conversation to the car I was interested again. He offer me with the same price but I need to sign wholesaler agreement without any warranty from dealer. That is totally not professional and I will start to report to BBB

Comment On This

An insiders view: The dealer thought you were negotiating price and it is common for the sales man to offer and write up a price. This is where it gets stupid. The sales manager will always refuse the first written offer. If it is to easy to make the deal they belive you will think you paid to much for the vehical. So you go around with written offers a couple or three times and then the sales manager signs the deal. So you came in and thought you were buying a car and they tried to run the sales system on you but you did not understand or were un-willing to play thier game. If you chose not to play their game, good for you. A good salesman would have caught that you did not understand the process and either spent the time to insure you did or spoke to his sales manager to short circuit the problem. Either way go somewhere else and buy from someone that cares about how you want to do business.