vodafone egypt

Posted on Saturday, September 12th, 2009 at 2:46pm CDT by ceea37a1

Product: vodafone business and prepaid lines

Company: vodafone egypt

Location: cairo-alexandria, EG

URL: http://www.vodafone.com.eg/

Category: Other

To whom it may concern

i am from egypt, i really had i big problem with egypt vodafone customer service ,as they were impolite and aggressive many times though the phone service and at Alexandria carfour branch .i was mistreated by the branch manager and by the customer service representative .

i have been a customer of vodafone for 10 years till now,my current number was given to me by the company i used to work in, then when I left the company they gave me a disclaimer to the line to be changed from the company name to my name, from a corporate line to a personal line.

This disclaimer was sent to Vodafone by my company on the 27-jan-2009 i have the confirmation report that it has been received , this disclaimer contained two request :

1-To change the line from business line to prepaid card system.

2-To transfer the ownership from the company to me .

So my first request was made ,but by accident three days ago I found out that the ownership was not by my name,and when I visited the branch to give them another copy of the disclaimer that was sent to them, they said ??that this disclaimer was expired and it is only valid for one month and this is a Vodafone policy, and how can we make sure that your company didn??t cancel their disclaimer to you ,we need a new one ??

I answered ?? if they canceled they would have sent you a fax confirming their cancelation??

So My complaint is that they were carless they didn??t even bother looking at the system to see if they had a copy or not ,they were extremely rude and the manager was indifferent to anything I said ,even to the point when I said that I will probably be leaving Vodafone to another competitor ,she just said?? as you like??

They wasted my time for couple of days and nothing was solved till now.

Thank you for your attention and I hope my complaint will be taken into consideration and will be thoroughly investigated and actions will be taken with this poorly trained staff.

Best regards


Mohamed Robert M., 2014-12-07, 06:47AM CST

On the 2nd of December I was informed to go to the Smart Village in Egypt for a job Interview, for the above mentioned position, I was interviewed and accepted for the position because of my perfect English( American Citizen) since that time I have not been contacted to attend the Training, I was informed of the salary,benefits plus transportation that was provided during the interview. (POSITION-Customer Service Representative)

Since then I have attempted to call several times to the Human Resources Department at the Vodafone center in Smart Village Egypt to find out the reason for delay, they don't answer the phone. here are the two numbers I was given to contact- 353-70097 & 353-70597. I was accepted for the position as preciously stated because of my Perfect English, any help in this matter is greatly appreciated.

Mohamed Robert Mashburn my contact number- 01012976072

Samir E., 2015-09-17, 03:12PM CDT

I recieved bill no 00211655530611-4 to account no 1075611583 in name of my wife named khairia elsayed rakha dated 1/6/2011 she was welling to cancel this contract to that line so we visited your branch at elsalam hotel to meet your employee named maged jowais on 1/7/2011 to pay the above mentioned bill amounted 139.48 LE and singed repot to cancell this line on 1/7/2011 ( no of that group at elsalam hotel is 20300751 ).

2 weeks ago we recieved call from lawer named sherif from mobile no 01099459555 inform us that my wife will go to jail if she didnot pay 343 LE to mobill no 01011793997 which was the same no mentioned which we cancelled .i visited several branches and talked t0 customer service whom told me that this amount must be payed and that line start working at 2012 but i tried to let them see my documents which i have but no way.

I went to chaire the traial w our lawer but we found nothing.

Also this day we recieved another call from lawer sherif to inform me that traial is delayed to 29/9/2015 again.

Please inform me to whom i can go . All above mentioned documents which i have ready to let any one see it. Iam member w vodafone from time they started at eg . We are me and my wife 80 years old so can i ask you to prevent this bad deeds to improve your service ? My mobile no is 01002669825 waiting to your call. thank you elghazaly samir

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