Dell Financial Services is a Rip off

I purchased a DELL lap top for about $2,000 in August of 2008. I paid off my computer by May 2009. In the first 9 months I did my monthly payments that I thought where on time. DELL always find a way to receive the payment late and charge a late fee. In may I payed off the lap top with $950 pmt. Ended up paying well over $2700 with no interest and in just 10 months from buying the laptop. By July 2009 I was sent a statement saying I still owed Dell FS $64.88; by September 2009 I am getting a call saying I still owe DFS about $300.00 because my payment was late and put me outside the preferred program due date...regardless that I tried to pay off the lap top twice already

What DELL does to consumers and customers is an absolute rip off. They have a license to steal people without getting in any kind of problem. Even if DELL receives the payment on time but fails to processes the payment on time the consumer pays a $30 late fee. Between late fees and interest they make more money than whith their products. I have tried two times to pay off my account and I just can't do it even though I ask for a pay off amount and pay over the phone such amount. Now I refuse to pay these charges and more than likely I will be sent to collection and will affect my credit badly....who protects the consumer? who punishes DELL for unethical business actions and stealing from consumers?

I will NEVER EVER buy Dell again and I will do everything in my power to influence everyone I know not to buy from DELL Rip off Services.