Wrong billing

I am a customer of G3 Telecom, 1039 McNicoll Ave, Toronto, Ontario M1W 3W6 (www.g3telecom.com) for the last 6 years. I am using their long distance service to call abroad. That service was prepaid I always buy $20 through internet using my credit card and I had never been a problem with them.

For my profile they asked my address, phone number, the name of company where I work, work phone number etc at the time when I signed for their service.

In August 09, they offered me to use their direct dial service in order get cheaper rate, and they asked my credit card detail which I provided them.

According to them it would take about 7 days to activate the service.

I found that service was not activated within the promised time. I called the customer service and they told it takes some time. I repeated the same thing for 2 or 3 days intervals and they had the same answer.

After about one month some of the costumer service representative informed me that service has been activated for the last one month and I am using that.

I checked my account and found my office phone number (416-236-2631) under my account and a lot of calls being made using that number and they charged $64.99 from my credit card dated August 04, 2009.

It made me upset and next day I called the costumer service, they transferred me to some supervisor and the supervisor apologized me and promised that due to some reason he cannot refund my amount but it will be credited to my account and for the future when I will make the calls I can use the same credit. I accepted the offer. He said that the teller mistakenly activated my job number and he will activate my original home number i.e 905-507-9746 within few days

I used the service and instead off giving me credit they again charged $ 68.22 from my credit card.

I called them again (Supervisor Brine) and he pretended that he did not know anything what happened to my account. He said they never promised me to give any credit. I have to pay for each call made through my office number because I provided the office number to them.

I argued that why I give you my office phone number which is a switch board number and about 750 employees are using that number. I told that this number is in my profile and your company activated that number by mistake and some one in your company accepted that. He said he does not know anything and I have to be responsible for the call made using the office number.

He was persisting that how some one got my job number, I told it is in my profile because I checked several times that my job number (416-236-2631) is in my profile. Now that number is missing and my home number is entered instead but still the extension number is existing which is 707. It does not make any sense that my home number is there and my extension is with my home number.

I request you sir that please ask them to return my money and secure my credit card information for the future.