Terri Levine Coaching Did Not Refund Money

I took a 2-day seminar from Terri Levine, self-proclaimed "Guru of Coaching(R)" which turned into a major sales pitch for a one-year VIP mentoring program on the second day.

I applied for the VIP program Oct. 4 2009 at the seminar. The cost ($17,500), came with a guarantee that I would increase my income by at least $100K the first year as long as I did everything Terri Levine said. I paid using my debit card.

On Oct. 5, 2009, the day after the seminar ended, I still hadn't heard whether I'd been accepted into the program when I received a telephone call from my fraud protection service stating someone was trying to charge $17,500 to my debit card. I told them it was an approved charge, but because it was over my approved daily limit, I was told by my credit union (First Technology Federal Credit Union) that I'd need to have them break it up into 3 payments of $7500, $7500 and $2500. I told that to Pat Z., the admin to Terri Levine, and asked her if the fact they were charging me meant I had been accepted into the program. Pat said it did. This was Oct. 5, 2009.

The next day (Oct. 6, 2009) I had serious misgivings and cancelled my registration that night with an email to Pat, Terri Levine, and Donna, Terri Levine's client care coordinator. I received the following email on Oct. 7, 2009 from Pat:

- - Hi Yvonne. Terri is out with VIPs all week [note: this is the VIP program from the previous year and she was not gone, she was at another hotel in PA for only 2 days: wed/thu, Oct. 7/8] and gone next week on business. You did sign a legal agreement, that is not cancelable, and Terri accepted you in good faith. She did turn down others because she can only take a certain amount. Remember, you do have Terri's 100K guarantee. Donna can schedule your coaching date with Terri right away so that you can start ringing the cash register immediately. And, Donna is sending you homework (if not sent already) and other things which you can start on right now, you don't have to wait till your day with Terri. I am copying Donna in on this message so that she will contact you to schedule your coaching date with Terri as soon as possible. Warmly, Pat Zickefoose, Personal Assistant to Terri Levine, The Guru of Coaching ® www.LevineBusinessCoaching.com www.TerriLevine.com www.CoachInstitute.com www.TerriLevineSpeaks.com

- -

The statement that Terri can only take a certain amount of clients, and that she refused to take some people to fit ME in is completely untrue. Ms. Levine approached at least two members I have spoken to who had told her they could not afford it and offered them more affordable deals.

I learned about this directly from the two individuals. She had told us (the 37 attendees of the seminar) publicly that she would not offer separate deals, and that if anyone told her they couldn't afford it, it wasn't the right program for them.

The day after I cancelled I started receiving dozens of emails from Donna, Terri Levine's client care coordinator, with VIP program materials. I emailed Pat Z., Donna and Terri Levine again stating I didn't want anything but my money back, and to please not send me any more emails about the program. I've not opened any of them, and I've heard nothing of a refund.

Also, today (Oct. 8, 2009) Ms. Levine advertised on Facebook for MORE VIPs for her program. Obviously she still has room for more, so letting me into the program didn't keep her from letting anyone else in. I have written the organization copying all three women and have only received that one response from Pat Z., the admin, on the 7th.

To date I have received no services for this money, and no refund so far. I'm out $17,500, $2,500 which was taken out AFTER I wrote to cancel the program, and obviously I cannot enter a mentoring program when I cannot trust the company.

Comment On This

Yvonne, it is unfortunate for all that you appear to seek to create chaos around this issue and we cannot keep up with your impulsiveness. We both know your posting here does not contain all the facts and in fact, contains some inaccuracies. For legal reasons it should be removed.

I tried to paste here a copy of the legal agreement you willingly signed but it was too large, but you have a copy anyway and you know what you signed.

My assistants and I went out of our way to accommodate you and if you had any subsequent concerns or needed clarification you should have spoken to me to get the facts, not hearsay or gossip.

As offered in our emails, we are here to serve you, I know I can help you in your business - it is the reason you signed up, after all.

There are no hard feelings on our side, just a desire to move forward.

Business lesson #1: Success was never achieved spending one's time on these types of negative and non-productive pursuits.

Comment On This

I find this posting not only insulting and unprofessional but from what I know about this situation, it is also inaccurate and blatantly one-sided. I know about those "dozens of emails" and that is the information VIPs are meant to receive when they sign up. You'd have had more reason to complain if you DIDN'T receive them. As for trust issues, I'd be more concerned about dealing with a contract breaker than I would with a business with as solid and sound a reputation as Terri Levine's.

Comment On This

I am in her program and was at the event and my friend was rejected and tried to do a special deal and couldn't. Listen, this is total BS and I don't know what this person's problem is as actually the program is guaranteed.

just do what she teaches make the 100k and get over whatever crept into your pants.

on behalf of the 91 others who love and adore this woman stop this trash.

Remove this post because it is total BS

Comment On This

She signed a legal contract to enroll in a program that clearly says non-cancelable. 5 people of 12 were accepted - no special deals.

She was called the day after acceptance and gave my assistant Pat how to break up payments on her credit card.

Others were rejected due to her acceptance.

It was days till she said she didn't want to me in. We stop responding to emails that aren't getting the client anywhere positive.

We aren't advertising for any VIPS and don't' have a clue what this facebook thing is - we notify people about the program and were taking 5 people at that event.

Client is clearly scared for some reason, not sure and all we want to do is help her and we continue to provide what we promised to offer. We are ethical and you can see raving reviews and fans all over the internet and at www.youtube.com... over 5800 people love me ... sorry this gal isn't happy and she should not have signed a legal agreement which is non-cancelable.