Goldsmith Fine Jewelers - Cayman Islands - Beware of Diamonds

Reissued -- What Goldsmiths did to me was deceitful and I am not being malicious but want other customers to be aware.....I repeatedly tried to make contact with the owner David Ebanks....no return calls. Renae or Roshella Martin represented herself as a Manager and I have the emails with her signature followed by the title of Manager. Morritts Tortuga has contacted David Ebanks to help me with no responses. I have received emails and phone calls from several females, but never from any David Ebanks or the Owner (until recent). Sales associates were representing the company and now the owner says the company was misrepresented. If they work with me I will remove my complaints. I have got the run around since I originally tried to make contact with the owner since August 09 with no avail. I am a dissatisfied customer and expressing my concerns for others that may be scammed. Believe me I tried contacting the owner David Ebanks since August. I repeatedly left emails for him and was told he was off the Island. He never returned by calls. All emails were directed to their emails as listed on the website and Affordable_Shutters. Roshella Martin gave me the owners phone number and advised me she spoke to David Ebanks and he would reimburse me the difference of the ring, which I tried several times to reach him as I said earlier. Here is what I was misled.

Purchased a ring valued at $7250 (45%off-$4K)...brought to US in which certified gemologist appraised ring at $2800. Misled to believe ring was 1.75 carats and is only 1 carat (I have Cayman paper stating the value and size). Tried to resolve and been getting the run around since Aug 2009. Here is what I was told after I was advised I would be reimbursed for the difference if I provided a certified appraisal. "I would like to apologize profusely for not being able to reply to your email. David has been and is still off island and I was just informed on what has been going on. First, I would like to state that we are not in the business to deceive our customers.. I am sorry to hear that the piece was appraised at such a low price by your jeweler, but let me interject by saying and to please bear in mind is that we have to pay custom duties whenever we import anything to our island. Also, the piece you purchased was a customed made art piece that took time to create by our jeweler who also has to be paid. Our jewelry is a work of art and we strive for perfection, sometimes that comes at a price, but it's art and that is what your paying for something that is unique. Our prices has to coincide with the amount of labour, duties & material we use to manufacture the piece, so again I am sorry for how you feel, but however we placed a fair price on our jewelry considering what we pay in duties. Regards,Yolanda Ebanks". ..... This does not change the fact that I did not get a 1.75 Carat ring.................which all the paperwork states.

I am only asking that they make things right as originally promised by their representatives (sales associates or whomever is allowed to receive their emails and represent their company) and I will remove any negative comments from this site and other sites. The Owner Yolanda Ebanks who just recently responded after several emails and unresponsive phone calls, is now attempting to not take any responsibility and lay the blame on me. Dissatisfied customer who is asking for the company to do the right thing.

Comment On This

While I can appreciate your complaint and your right to complaint, I do believe you are being a bit spiteful with that islander. I researched their business and from all accounts they are highly esteemed as professional, honest, caring and an on-island jeweller and sculptor with rave reviews. Sometimes just because you can do something, do not mean you need to do it without regard to the impact it has on people and their livelyhood. See I noticed that you made it a point to even post on travelAdviser as well. There are such a thing as mistakes. I have read your posting of the company response and it sounds very fair and honest to me. Did you send your appraisal indicating the stone? I am responding to this because, I understand the business. Sometimes, unfortunately, appraisers will be very biased in their appraisals to suit their own need and a revolt to show their disgust for you not purchasing from them - yup it happens. Finally, who is to say, you are not trying to strong arm this island small business just to try and get money back? Its a fair question and not meant to call you a liar but you can see that there are always two sides to every story. You should really reconsider your actions and honestly try to work with that business again.