customer service at stootsi.com is poor

I slave away in a medical residency program. I have no time to go to a retailer therefore I bought my ipod online. I researched

stootsi.com and they seemed to have decent customer reviews. However, I did read this report and thought it was one disgruntled

former employee but...

http://www.ripoffreport.com/Cellular-Phone-Companies/Stootsi-com/stootsi-com-sold-dead-razr-v3-5axd3.htm

...my ipod functioned properly for about a little over a week. Afterwards, it deleted all my songs and has not allowed me to add

a single since. I contacted stootsi.com after the warranty but did not receive a response. I wouldn't have been so upset if I had

a response...instead I was ignored. I understand company policy but I expected some understanding...that's what set's apart "ma

and pa" shops retail or online?!?