WORST customer service

I received a gift certificate as a gift for vitacost.com. It was printed on the gift certificate to shop at vitacost.com or to call to order. I proceeded to place an online order with the intent of using the certificate. As I went throught the checkout, there was no box to put the gift certificate number into. When I saw that my order was placed, I immediately emailed customer service to inform them I had wanted to use my certificate and there was no where to enter it and I gave the gift certificate # in the email. A day later, I receive an email that my certificate cannot be used and to call customer serivce. I called customer service and they told me I would have to use the certificate on a new order. I find this absurd. They refuse to credit my order the $50 saying it isn't possible. Instead, they expect me to return the entire order and place a new order over the phone. Why do we have to go through the hassle? If they cannot technically apply the certificate to the order then credit my account the $50 and cancel the certificate.

When I called customer service I felt like I was talking to a robot. The girl kept saying there was nothing they could do. I requested a supervisor who could not talk to me at the time but later left me a voice mail saying there is nothing they can do but I can feel free to use the certificate on my next order.

I have encountered other online companies where there would be a similar problem and they were always immediately resolved. I don't understand why vitacost customer service is so poor and why they are so unwilling to help me. It is not like I received the certificate after I placed the order and was trying to use it. I specifically shopped because I had the certificate. I was a regular customer of vitacost and promoter of their good prices but if they fail to handle this matter in a fair way I will tell everyone to avoid them and I will shop elsewhere. I have sent them another email and have not received a response.