Federal Moving Systems

I contacted Federal Moving Systems after finding out my husband (newlywed) was being relocated for work. We had a short amount of time to arrange the move and shopped around for a company who would be willing to guarantee a delivery pick up and drop off. Federal Moving Systems customer rep: Robert was a smooth talker. He promised me that his company could indeed move us on such short notice. I was told I would receive a call 24 hours prior to my moving date (Sept.l 30th)...well, that didn't happen. I called to find out what was going on and Robert informed me to call him back by 5pm if I hadn't heard anything. I called him back at 5:15 and he had LEFT for the day. Why a company would instruct you to call them and then leave early is beyond me. I was then told that the movers wouldn't be in to pick up our belongings until our backup date (10/01). I was guaranteed a pick up of between 9-12. After 12 I call to find out that the time has been changed from 12-2. No one called me to inform me of the change. After 2, I called yet again to find out that the time had changed to between 3 & 4. I was guaranteed AGAIN that they would be there by 4 at the absolute latest. I didn't end up getting my belongings picked up until after 7pm. Their excuse was they got held up at the weigh station, which I would have believed had the slip of paper they gave us telling us the weight of the vehicle hadn't been posted the day BEFORE!! The gentlemen who actually packed us up were very polite, and managed to move the furniture in a timely manner...including lifting an upright piano up a flight of stairs!! Robert never answered my calls like I asked him to, never called me back. I was the one always calling and trying to find out what was being done. My husband had to ask time off of work because of this, we lost 2 days of work (and income), and the only response I received was when I threatened to contact the BBB. Only then did I get a call back and it was filled with excuses. Chris, another customer rep, even went so far as to tell me he was going to talk to his supervisor to see what could be done to expedite the process...I never heard back from him. Then we were told it was going to be a 14 hour drive and they would drop our belongins off at our new location by 5pm (10/02). After 5pm, we were informed that they couldn't make it because they were too tired and would be making the delivery by 7am the next day (10/03). Hours have passed and we still haven't heard from them. I would NOT recommend using this company at all. We have lost business, money, time and worst of all it has been a stressful endeavor to what could have been a pleasant experience.