letter received from qvc

I received a letter from joan larson credit card operations saying it

was the 2nd letter sent re:order # 3613405775 easy pay amt of

15.06. It said my account was closed and it would be sent to a

collection agency. I was livid because months before this I had

called and gave customer service my new account# on my credit card.

Before I received this letter I ordered things on easy pay with no

problem.

When I called and tried to explain this to the girl she said the

credit card number was not changed on this item only. Then she said

I owed 30.12 because two months had gone by with no payment mind you

all my easy pays were up to date. I asked to speak to a supervisor

she insisted that she would handle the problem I did not need to talk

to a supervisor. She was very rude. See told me that if I didn't

pay the 30.12 I could no longer use my account so I paid it. After I

hung up I called and with much difficulty I got to speak to a

supervisor, who mainly the same thing about the credit card # which I

find hard to believe seeing how it was on everything else I ordered.

I have been with qvc for many many years and find this kind of

treatment to a customer to be wrong.

This was due to no fault of mine I called and changed the number when

I got my new card, I told this to the supervisor and to the rude

person I talked with they said it was no fault of there's. I have

since changed to another shopping channel I will not be treated like

that my anyone at your company. The people you have there are not as

polite as years ago I can see things changing but that should not

change.