SERVERBEACH.COM LOST ALL MY DATA INC FTP BACKUP

I Been for 3 years customer of serverbeach.com and I lost my E-Comerc website with 300.000 images with establish clientel and along with 11 other websites which all of them was in one dedicated server at serverbeach.com

It took us 3 weeks to get in touch with a supervisor until then everybody was claiming them self as a supervisor of the serverbeach.com. Serverbeach.com lost our business which it took us 1 year to develop our website with all the futures and 3 years of business.

SERVERBEACH.COM I have all documented from them that my data is 100% secure with them while they changing my server to another server and your data is with be 100% guarantied in the same hard drive one and now they are saying we don't know what happened and we sincerely apologies. Those are the comments of one of serverbeach.com "supervisor".

Shuki Zeqiri

973-641-6473

Comment On This

oh NO NO you lost my data due to server switching and installing a new cpanel here are the tickets please let me know if you need the rest of it.

If you would like cPanel on this server, we would have to reprovision

it, as this was not selected when this server was provisioned. If this

is acceptable to you, we can restart the reprovision process.

Thank you,

--

Jim Park

Support Technician

ServerBeach -- A Peer 1 Company

Nobody Drowns at The Beach Thanks to 24/7 Support!

By: user_php_interface on10/15/2009 03:12 pm

Subject:

Yes only think I'm concern is the database Please make sure this is in a safe side nothing will happened to it,,,,,Is very very important that this all remains in the server all my data.

By: jpark on10/15/2009 04:24 pm

Subject:

Hello,

The reprovision process will take up to 24 hours, during which this

server will be offline. Once the process completes, you will have a

brand new OS install with no files. We can, if you'd like reattach the

existing drive as a secondary drive, so that you can migrate your data

over, however we would be unable to assist you in this regard. If this

is acceptable to you, we can start immediately.

Please do let us know.

Thank you,

--

Jim Park

Support Technician

ServerBeach -- A Peer 1 Company

Nobody Drowns at The Beach Thanks to 24/7 Support!

By: user_php_interface on10/15/2009 04:36 pm

Subject:

Hi Jim,,, Thank you for your help, Yes this is acceptable, Just please make sure my all data will be in a hard-drive safe 100%.

thank you

Shuki

By: bcline on10/15/2009 05:54 pm

Subject:

Hello,

Before we start this reload, Cpanel will add 25.00 a month fee to your

server. Please confirm you still want this.

--

Thank you,

Brenda

Support Specialist

ServerBeach- BY GEEKS, FOR GEEKS

A Peer 1 company

By: user_php_interface on10/15/2009 06:16 pm

Subject:

Yes the fee is fine ,,,,Please confirm as well that my data will be 100% guarantied safe.

Thank you

By: bcline on10/15/2009 06:21 pm

Subject:

Hello,

Your server has begun the re provisioning process. This process is

automated and can take up to 24 hours, but it's usually done between 4

and 8 hours. When the build is complete, you'll receive a Welcome

Letter, at the email address on file, containing your new login

information. If we have disconnected any drives that you need

reconnected after reload please respond to this ticket once you have

received your welcome letter so we can reconnect them for you. If you

don't receive your welcome letter within 6 hours, or if you have any

further questions, please update this ticket.

--

Thank you,

Brenda

Support Specialist

ServerBeach- BY GEEKS, FOR GEEKS

A Peer 1 company

By: user_php_interface on10/16/2009 03:05 pm

Subject:

Hi there I see the control panel installed, but I dont see my data from my old drive can you please tell me where I can locate my data and all my sub domains?

files and database dump from the server at some accessible path.

Domain will need to add on the server.

Move the files of each website into the domain folder.

database for each domain so we can make the connectivity accordingly.

Email will need to create accordingly.

By: bcline on10/16/2009 03:14 pm

Subject:

Hello,

please note prior comment :

"If we have disconnected any drives that you need reconnected after

reload please respond to this ticket once you have

received your welcome letter so we can reconnect them for you."

We are reattaching your old drives now . We will let you know once

completed. SO that you can move your data over to the new drive.

--

Thank you,

Brenda

Support Specialist

ServerBeach- BY GEEKS, FOR GEEKS

A Peer 1 company

By: user_php_interface on10/16/2009 05:53 pm

Subject:

Oki then let me know thank you.

By: bcline on10/16/2009 05:54 pm

Subject:

Hello,

Your old primary has been reconnected as your secondary drive and your

old secondary drive has been reconnected as your secondary slave. Now

you can migrate your data onto your new primary drive.

Please let us know if you need any further assistance.

--

Thank you,

Brenda

Support Specialist

ServerBeach- BY GEEKS, FOR GEEKS

A Peer 1 company

By: user_php_interface on10/16/2009 06:03 pm

Subject:

Sorry I'm not able to locate my data from the old hard drive ,,,can you assist us.

Thank you

Comment On This

No absolutely false statement,,, for 3 years a customer and you tell me that I did not make a payment, I have all documented include your people that they portend as supervisor b/c the supervisor don;t feel like saying sorry about loosing your files . Where is my FTP BACK UP that I pay every month for that.

This is absolutely totally ridicules.

Be aware people if you have to go in business trip or anything that you my be busy or even relocating, server beach dose not get in touch with you to see why the payment is not going through in 72 hr if you don't know then you my just lost you business. even though I was on time and on the phone with them b/c we did relocate our business I told them tomorrow I will take care of this WHILE WE MOVED AND I WAS NOT A WARE or take check by phone they say no tomorrow is fine ,,,,well tomorrow was everything goneeeee. and I have documented all this that this will be 100% guarantied that nothing will happened to my files.

Comment On This

Hello Shuki. It's unfortunate to find this complaint about ServerBeach. As stated in the documented ticket within your customer account, we have done everything within our power as a business to assist you from beginning to end. We cannot take responsibility for loss of data or services due to non-payment.

Charnell Pugsley

Community Evangelist

PEER 1 - ServerBeach

NETWORK | CO-LOCATION | MANAGED HOSTING