Lost purse

I traveled from Boise, ID to Washington DC on military travel orders on 14 September 2009. After landing in Washington DC I left the gate and went to the baggage claim area. When I arrived to the baggage claim I realized I'd left my purse on the airplane. I had no ID, no money--nothing saying who I was. I went directly to the baggage claim service desk and told the lady there that my purse was still on the plane located where I was sitting. She called the desk at the gate and then she told me there was a "maintenance issue" so no one could get on the plane. She took my contact information (thank goodness I had my cell phone on me!) and said as soon as they could get on the plane they'd look for my purse.

I never got a call back from Delta letting me know if they found my purse. Finally I called Delta myself and they said they never found anything. I knew this was impossible because I knew exactly where my purse was on the plane! After a few days I got a call from Delta in PORTLAND OREGON saying they had found my purse on the plane EXACTLY WHERE I SAID IT WAS TO BEGIN WITH!!! And what is worse, if I wanted my purse back I had to pay an outside delivery service to do it. I had to pay $66.39 to DJs Delivery and Storage to get my purse returned to me.

If Delta's customer service agents had made the smallest effort to get that purse off that plane before it took off again, I wouldn't be out almost $70 not to mention all the fear and anxiety I suffered while thousands of miles from my home trying to cope with absolutely nothing--no money, no ID, no credit cards!!

I recently sent an email to Delta telling them my story and that I want them to make amends by repaying me the money I spent to get the purse back. I am awaiting a response to that. If I do not receive a response I will take steps to keep the Idaho Army National Guard from using Delta for military travel. This would take a big chunk of their profits in my area.

UPDATE

Delta responded to me and refused my request for reimbursement. I will never travel Delta air again, and I am going through the process of keeping any Idaho National Guardsmen from using Delta for government travel.