RedBox - not so simple & not so customer focused

Red box does not provide an optionfor returns when their kiosks are down. I drove around to 3 separate locations only to find them all out of service. Multiple e-mails to the company resulted in their standard e-mail - "find another location to return your movie". I finally was able to return the movie 4 days later...with all the associated charges... I recommend just using Netflicks.