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Priceline.com Bait and Switch

 
Priceline.com Bait and Switch

So I just went to book a car rental on Priceline.com. I was quoted a price of 101.68, which I was fine with and agreed to. I clicked "confirm" and was led to the second page, which said, sorry, but it's 260.39. When I called them to try to fix it, their answer was this: "Well, we just didn't make the reservation at all, so it's ok." I didn't get an e-mail telling me that the reservation didn't go through, or anything. So why bother giving an confirmation number, etc. This gave the impression that not only did they complete the reservation, but they did so at more than twice the originally quoted cost. I asked them to simply match the orginal cost, and they refused. I talk to their initial customer service representative, Victor, and then finally to apparently "the highest court" representative, Ellen, who still refused to do anything.


I've attached the two conflicting agreements as PDFs. No more Priceline.com for me.


Thanks,


Ben

From: Message Author (click here to email author)
Date: Monday, 26-Oct-09 12:45:22 CDT

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