Verizon

We have lived where we are now for 34 years. We have had Verizon

predecessors and now Verizon itself. We switched to Suddenlink and

switched back to Verizon due to poor service from Suddenlink. Several

months ago, we were gone for a weekend. Some people had called but the

Verizon service did not pick up the messages left. This could have

caused trouble if a family member had been hurt, got sick, etc. I

complained to no true avail because it has happened again since a time

or 2. I then got a an answering machine. I set it at 4 rings and Verizon

answering at 6 rings.

We were supposed to visit our daughter and her family this weekend but

were not able to due to my wife being ill. Our 6 year old granddaughter

is especially attached to my wife. She called at 4:03 P. We did not get

the call from her. It did not ring here. My wife picked up the phone to

make a call and your beep came on indicating we had a message. It was

from the 6 year old and she sounded a little sad that we could not come

down and she was looking forward to us coming back in about 2 weeks.

This really upset my wife and she cried for quite a while. I get upset

when my wife cries over such incidents. Your lack of service is very

disconcerting. Unfortunately you are the best service in the area due to

the years of experience. Has this once great company gone to the dogs

like so many other companies in the country? Are you cutting corners at

the expense of your customers like so many other companies in America

are doing? Are your top executives getting rich on bonuses from cutting

these corners? The old saying from the Bible rings so true here--- "The

love of money is the root of all evil". I'm not calling you folks

evil-just hapless and poorly managed.

If you cannot clean up your act, I will see what I can do through our

Attorney General. He goes after such abuse--yes, I said abuse. I am

retired and have more than enough time to fill out the forms to file a

complaint. When you pay good money for a service and it continues to

fail, that is abuse of the general public. I am well known here as

having the tenacity of a bulldog. If we ever miss another call due to

the lack of poor service from you folks, my name will be indelibly

burned in your minds and you will never forget it.

Ron