Complaints.com

LIBERTY RESERVER FRAUD

 
THIRD PARTY PAYMENT COMPANY
LIBERTYRESERVE.COM
Torre Fuentes del Obelisco
2do Piso, Codigo postal 1265
Escazu, Costa Rica, Central America
Escazu, Co
CR
WWW.LIBERTYRESERVE.COM

I have some money in Liberty Reserve account available and have been requesting for that money to be sent to me since February 2009, they have been given the round around since then and I have sent numerous emails and �I really mean numerous emails� requesting for my money, I have been chatting with them I have been sending them everything that they have requested, and to this day I have been completely totally ignored�







From: XXX[mailto:chico AT XXXXXXX.com]

Sent: Thursday, July 02, 2009 10:39 AM

To: 'chico'

Subject: RE: Ticket XIZ-535005-attention Eric Paltz


I'm following up on my money. I sent you on june 30,09. the information you

requested to be exact three including a color copy of my passport.


-----Original Message-----

From: chico [mailto:chico AT XXXXXX.com]

Sent: Tuesday, June 30, 2009 6:01 PM

To: 'business AT libertyreserve.cr'

Subject: FW: Ticket XIZ-535005-attention Eric Paltz




-----Original Message-----

From: chico [mailto:chico AT XXXXXXX.com]

Sent: Thursday, June 25, 2009 6:13 PM

To: 'chico'

Subject: RE: Ticket XIZ-535005

Thank you for your help, I typed this e-mail and wanted to send it to you ,

however I sent it to myself and I was wondering why I hadn't received a

response from you.

Here is the color copy of my passport, approximate balance on the account is

or better yet exact us dollars $ 28,033.20. and also there were ZERO

transactions made on the account. And also as of today I was not able to log

in to my account Number U49xxxxxx . Please send me my money as soon as

possible I have more than struggled and have been totally neglected by your

company. Can you please wire the funds to City National Bank Address One

centerpointe Drive, suite 160 La palma CA. 90623. Beneficiary xxxxxx. Acct. Number xxxx-xxxxxx ABA Routing Number xxxxxxx SwiftNo.

xxxxxx.


-----Original Message-----

From: chico [mailto:chico AT XXXXXXXXX.com]

Sent: Friday, June 19, 2009 10:49 AM

To: 'business AT libertyreserve.cr'

Subject: RE: Ticket XIZ-535005


Good morning,I'm following up on my release of funds


-----Original Message-----

From: Eric Paltz - Liberty Reserve S.A. [mailto:business AT libertyreserve.cr]

Sent: Wednesday, June 17, 2009 7:21 AM

To: chico

Subject: Re: Ticket XIZ-535005


Dear Francisco,


Thank you for your reply.

Our company is not in position to offer or distribute any interest of

any kind. It is against the license conditions that we are compliant with.

Please indicate what transactions did take on your account and expected

approximate balance on your account. And, finally our legal refused to

accept black and white copy of the passport, would you please be so kind

as to re-scan it or re-send it in color?

I appreciate the time and efforts you took to comply with our procedures.


Regards,

Eric Paltz.


chico wrote:

> Thank you for responding to my requests. It's been a horrible ordeal to

get

> someone to finally respond to my needs. You requested the following

> information RESPONSE to Question A)I opened the account if not mistaken

in

> Dec. 08, B) never had a transaction done C)September 26,1964 D)Last log in

2

> to 3 weeks if I remember correctly.

> My office administrator terry tellez will send you the copy of the

passport.

> I also would like to ask to credit me 2,000 dollars for the lack of

service

> and Interest lost on my money. April 2,09 ICG-454397, April 8, TMC 668403

> Live chat 4-27-09, May 1, 09 IYZ- 100548, May 5,IYZ-100548 responded that

> Sandro would take care of it. Live chat May 26. Live chat june 8, 09

> June 8 XIZ-535005. June 10, responded Sandro would handle it. And finally

> today June 16, I made contact with you. And so you there were many more

that

> I did not write down, but I'm sure you can track that down rather quickly.

> The question is how would you feel if this was happening to you? Please

> release my money as soon as possible and I'm hoping that you can follow

> through my request. I know you requested a color copy of my passport I

> scanned it but I don't know if it will show in color once received, and

I'm

> hoping that you are OK with what you received. Home Address XXXXX

LestXXXX

> av. XXXXX California , city of birth XXXXXXXX. I gave you this

> additional information Just in case you have any doubts.

> Thank you very much for trying to end my nightmare with the unprofessional

> customer service level that your company provides.

>

> P.S Use this E-mail with your salesforce and show it to the owners of the

> company. There is always room for improvement

>

> -----Original Message-----

> From: Eric Paltz - Liberty Reserve S.A.

[mailto:business AT libertyreserve.cr]

> Sent: Tuesday, June 16, 2009 5:33 PM

> To: chico AT XXXXXXXXXX.com

> Subject: Ticket XIZ-535005

>

> Dear Francisco,

>

> Your ticket was transferred to me by a support representative

> responsible for customer support inquires.

> We apologize for the delays in replying to your requests. Here is the

> explanation and the actions you need to take for us to release your

account:

>

> In March of 2009, our system detected numerous login attempts to your

> account from various IPs from more than one continent. Our security bots

> have temporarily limited your account until we can ensure that you are

> the authentic owner of the account in question. Please note that it was

> never our intent to cause you any inconvenience or to limit availability

> of your funds, however Liberty Reserve has strict security procedures

> that allow us to closely monitor and deter any malicious attempt made

> against any account holder in our system. Safety comes first. Having

> said that, please provide answers to the following questions:

>

> To the best of your recollection,

>

> a. when was your account opened

> b. what and when was your last three transactions on the account

> c. your date of birth

> d. your last login to your account before 06-16-2009

>

> c. please attach a color scan of your passport

>

> Once we receive this information and validate it, your account will be

> released and you will be free to use it in any way you please.

>

> Once again, I apologize for a late reply to your issue.

>

> Regards,

> Eric Paltz

> Business Development

> Liberty Reserve S.A.

>


From: Message Author (click here to email author)
Date: Saturday, 24-Oct-09 19:55:21 CDT

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