Best Buy service stinks

The picture went out on my barely one year old Sony Bravia. I have the extended warranty. The tech was here for less than a minute and said he'd have to order a new panel. Said it would take about 12 days for it to come in.

Fast forward 12 days. I called their 800 number and found that either the part was canceled or had never been ordered. They weren't sure. I asked to have a supervisor contact me.

Next morning I got a call that the board the tech ordered is "not available" and he needs to order a panel. That's what he had told me he was ordering! Anyway, I need to set up an appointment for him to come and get the serial number to get authorization from Sony to order the part.

I asked when they found this out and was told four days ago. No one could explain why it took my call to find this out. Would they ever have called? Guess not.

Now they tell me to expect a week to ten more days.

I had a problem with a Westinghouse TV before this one (the Sony is the replacement for it) and waited 6 weeks for a part to come in before I finally called for a status report only to be told they had authorized a replacement and seemed surprised that NO ONE CALLED me!

Do you see a pattern?

I wouldn't accept this from a plumber, why should I be expected to accept this slow service on a TV?

They won't make the payment on the TV I haven't been able to watch or give me a loaner.

Best Buy is history. I'll gladly pay more to get better service elsewhere.