www.slickcar.com

I had ordered 4 shocks and coil-overs for my car and sickcar.com sent me the wrong parts.

They specify on the receipt that my order was filed by UPS When UPS delivered it was the wrong part. I first called them and they put me on hold for half an hour. I then called them again to speak with an ambivalent representative. He told me that he would send me an order form so that I can send the wrong springs back on 10.16.09 and has not sent them out to me yet. They also told me that I had two more orders sent to me via FEDEX (which is not stated on my receipt! only UPS ground shipping shows). I called them on 10.20.09 to resolve these issues only to speak to a rude nasty customer service rep that stated he was also the manager and proceeded to insult me. I told him I wanted my money back he said that he would e-mail me the re-shipping info and has not yet.

These guys don't care if you get your order correctly or not they only want the money. If some customers fall through the cracks o well at least they got all the other suckers. Don't buy anything from slickcar.com! (sickcar.com)

Comment On This

The reply posted was done such by the consumer, not the business. That was a formal response to a charge-back. We do not provide information of such depth in a public forum. That is reserved for private communications.

With that said, the situation at hand has been made apparent by the customers postings. It is hopeful fair judgment will be made based upon the circumstances.

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It seems to me, that the crew at GNU COULD be a hell of a lot more helpful, even to this guy!

Comment On This

This customer contacted us on 10-20-2009. He began the conversation by hurling insults, both personal and business related. I asked kindly that he refrain from being abusive, as it only distracts us from the 'problem at hand'.

This customer ordered items to be delivered to an address which he no longer lives at. He stated this multiple times in our lengthy conversation that this was intentional. It is unfortunate, but the customer did not take the time to retrieve his merchandise, instead, leaving it there for 4-5 days before 'remembering' that he should go retrieve it. Mind you, the customer contacted on or around 10-12-09 for tracking numbers for 2 of his shipments. He already had a tracking number for one package. There were 3 packages total. So as of 10-12-09, he had tracking numbers for ALL of his shipments, yet he did not use this information to make sure he was at the address he contracted for delivery. So, come the week of 10-19-09, the customer decides he is ready to go and get his package from the address he had it delivered to. When he goes to do such, there is no package. He indicates to me he contacted FedEx to complain as well as contacting his previous landlord, the owner of the address in which he had the package sent. Mind you, he no longer lives here, but is still having packages shipped here for some reason. The customer notified me that his previous landlord called him back a day or two later and had a box with 1 shock in it. It was made mention by the landlord that the package was STOLEN by the cleaning crew at that location and was returned only when the landlord asked for such. Yes, it was stolen from the vacant house he no longer lives at by the crew contracted to clean it. It was NOT taken from the porch, yet from inside the house itself.

The customer called us and was demanding we replace his stolen items. He was irate when I told him we cannot replace items that were stolen by someone that he 'knows'. He become aggressive and verbally abusive when I suggested he call the police and make a report. My opinion is that if someone steals something from me, and I know who that person is, I will call the police and let the law handle it. For some reason, this customer felt as if this was our fault. FedEx told the customer that they and we did as we were contracted. Our hands are tied.

Notes:

� Customer Ordered 10-07-09

� All items delivered by 10-15-09

� Customer had items delivered to address he does not live at on purpose!

� Customer is notified by ex-landlord that the package was stolen from the house by the cleaning crew on 10-19-09

� Customer is given one shock back by cleaning crew on 10-19-09

� Customer calls us and demands we replace the items at no charge because he did not know how to use his tracking number.

I hope this outlines the situation a letter better than he did. It is obvious that half of his story is missing. Understand, we do what we can to help in less than ideal situations. There is a point where a person must take a step back, realize who is at wrong, and make adjustments to how they are approaching the situation. We did everything by the book.

My suggestion stays the same, call the police and file a report against the cleaning crew for theft. That will yield much better results.

Tracking Numbers for Packages:

1Z9A533F0345964808 - UPS

318550471532877 - FedEx

318221171532848 - FedEx