Ortho Mattress

I purchased a Simmons mattress in May 2008 from Ortho Mattress Co. After approximately 1 year the mattress, which cost over $1000, began to sag in several areas. It is like sleeping in a valley. You can't get comfortable sleeping on the mattress unless you position yourself in the area where the mattress sags. I called to complain to Ortho. I filled out the required forms and sent in a fee of $58.00. Ortho sent out an "unbiased, objective" outside company to inspect the mattress. The inspection company determined that the mattress was only sagging 1 inch. The inspection process appears to be heavily biased against the consumer. I believe that unless the mattress looks like it was runover by MAC truck they will determine that the mattress is defective. The mattress can sag up to 1.5 inches before Ortho will replace the mattress.

I have also filed a complaint with the Better Business Bureau (BBB). The BBB gives Ortho Mattress Co an F rating. According to the BBB there are 80 complaints on file; Ortho has only answered 4 complaints.

I believe that the mattress business is one step BELOW the used car business. Do yourself a favor and do not buy from ortho and avoid Simmons mattresses. Simmons recently filed for bankruptcy, which is not a surprise.

Costco and Sams offer genuine exchange/return policies and stand behind their products. That is where I will purchase a mattress in the future.

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i bought a mattress from oRtho mattress co. two days ago for $2,200 , two days later i went to a different ortho mattress store 5 block away from the first one and found the same mattress for $1,400 , and the sales rep would not refund me the difference, they come up with different stories every day, never buy from ortho mattress , THE WORST COMPANY IN US OF A

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Hi,

You can also join the group Ortho Mattress Fightback!! on ComplaintsBoard.com. I spent $1500 for a mattress from them in April, only to have it start sagging within a year and discovering their "warranty" is pretty much a joke. From the looks of all the postings on this and other sites, I'm not alone.

I am a recently laid-off union organizer with several years of experience in tactics designed to highlight company malfeasance. I think if enough people decide to participate, we can shine a light on this company's shoddy products and business practices. Together, we can hold Ortho President Ken Karmin accountable to do right by his customers.

You can join the group at http://www.complaintsboard.com/groups/ortho-mattress-fightback-g1499.html or just go to the Complaints Board site & search for the Ortho Mattress Fightback group.

Thanks,

James

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I am really happy I read your review on Ortho Mattress Co. I went there yesterday and was told so many stories on a mattress. I called today to double check the coils and about the mattress and the sales rep changed his whole story. All that he told me was a bunch of lies yesterday. I am staying away from Ortho stores. Thanks for your review.