Cheating with customers

Dear Sir/Madam,

I am using Airtel since last many years and my mobile number is +91 9987559586. I have always faced network problem but my concern is not network.

I have taken Blackberry Enterprise Services, Rs. 899/- monthly rental plan wherein i get unlimited browsing and downloading in that package.

Yesterday i.e. 19/10/2009 i recieved a message as given below:

From: +919892051914

Message: Get uncensored videos and Gossips from bigboss house season3!!! unlimited download!!!

URL: http://10.5.10.79/bigboss/uncen.asp

Today i.e. on 20/20/2009 i clicked on the link given above from my mobile and the very next moment i got a message from Airtel Live (54321) as below:

Thanks for downloading Mp3 Tone from Airtel.

You have been charged Rs 99. Play Games http://gclub.in

I called up to the Customer Care (121) immediately and they said that they can not help it. Since i have clicked it i have to pay Rs. 99 as rental. I just want to know that where you people have mentioned in that message that it is chargeable or terms and conditions are applicable. Please note down the reference number that i got from customer care: F572534043. See its not a matter of Rs. 99/- but its a matter of cheating customers. I am really not interested in any such activity. Now tell me if i have already taken unlimited downloading plan then why would i pay Rs. 99/- extra for a service wherein nothing is mentioned that whether its chargeable or not.

Apart from this i have activated Missed Call Alert service on my number. Since 4 to 5 months i have been charged monthly rental of same but i done recieve a single message from yopur end about same. Despite the fact that i always get complaints from my colleague/ freinds/ family/ etc that my mobile is always not reachable because of network problem.

I am really fed up with the service thats why i am writing this mail.

Kindly help the needful or else i have to opt for some other options.