Poor Customer Service

I procurred the product in August, it is erxactly what I was looking for at a good cost. But that is where it ended. The refrigeration system quit working the first week of October (less than 2 months old). I contacted Primo Customer Service and they informed me that they wanted me to go through several steps of maintenance. After inquiring why I had to go through so many steps they informed me that the steps I was taking would VOID MY WARRANTY! At that point I told them that I would not perform these steps and they then said that there was only one person that handles these issues and that they would pass my information on to them, and they would them contact me. Well that was 10 days ago. I called them back and once again I was not helped and had to leave another message. Customer service after the purchase is very important to me, and at this point I have a machine that does not cool the water whatsoever. And their Customer Service WILL NOT assist me. Consider other brands if Customer Service is important to you!