Geek Squad is ridiculous!

I took my computer into Geek Squad hoping they could fix my network & connection issues. Well, they wouldn't even listen to me. I had to write down in detail my problem, and the 'geek' would read it when he was assigned. I couldn't believe it. I'm paying you $80 right off the bat just to look at it and I can't even talk to you?! Well I did it anyways. And 2 weeks later, after they only actually called me proactively twice, I found out they couldn't have my set up unless I upgrade my operating system - another $179. Uh no. I ended up going to this secureremotesupport.com place and they just had to make my system compatible and the set up works great. Geek squad is a joke, their technicians are incompetent and their prices are outrageous for the services.