Nobody answering phones at Honda Care

I have experienced some terrible customer service at Honda Care today. Basically, although I've paid nearly $2,000 for this extra, optional coverage, I can't get a live person on the phone.

I've made a video of my phone call this morning, which encapsulates the issues I've been having all day:

http://www.youtube.com/watch?v=SxTLfoM49XU