Fireside Bank

For the fireside bank representative: I know exactly who you are. Those are the exact words you told me when I called to make sure you got my payment when I wasn't late just because you guys blamed us for not sending in our payment the month before when we were also ON TIME! To make it worse we send our payments through western union which is electronically processed so it is received the same day. How do you explain that, why did you have to be so disrespectful towards me when I did nothing wrong except for giving my money to some company that does not deserve money from honest people that pay their bills and from those that have a temporary hardship but somehow makes sure their payment is paid in full? Why do you tell people they owe more then what they do and attempt to collect late fees that are not due? Why do you threaten people to tow their vehicles before the California State Law time period regulations allows when they say they might be late before they are even late? Oh, and the breach of confidential information you told my husbands friend. Legally your only supposed to tell them to call back at the most not all of the personal details. All of these are experiences my husband and I have gone through with you. I think all of us loyal paying customer’s deserve a credible explanation of these questions, you owe us a minimum of honest apologies and a change of the negative actions of your company.

I think all of us on this site are actually grateful that you did post your comment here. It is solid proof of what we are all posting is true and others can see as well how you really act, treat and think of your customers. It is a shame how you treat those who help keep you company alive.