Send me what I ordered please

I ordered some fixture parts from this "company" and what they sent was wrong. Not only did it not look anything like the item on-line it in fact was a completely different electrical good - unusable to me. I called and asked them to pay for the return shipping. They refused and told me quote "on-line photos are for illustration purposes only. Most of our customers don't use photos when ordering". False. This was an on-line order. Everyone uses photos! How else do you order?! Also, 2 sockets of a different type which were actually the right item (photo matched the item) arrived smashed because they had no packaging

. Not just poor packaging but none at all. Just a pile of porcelain sockets in a box. Replacements have yet to arrive.