nissan finance department

I have been a customer of Nissan for 10 years and have always leased (5 cars in total). I have to my knowledge only missed a payment 1 time, nor have i ever defaulted. I recently had an emergency c-section and my baby girl came weeks earlier than planned. Knowing i had a payment due i contacted the customer support on 10-14-09 at 9:30 am and when i spoke to Nissan about deferring my payment for a 1 month period (or any amicable agreement). I was appalled when I was told regardless of my good standing for 10 years that they could do nothing for me. The man went on to say I could not speak to a supervisor nor could they do anything without me being in default. Bottom line Nissan will loose a long time customer in Nov 2010 when the lease is up, and Nissan really needs to re-think there customer service to there quality customers instead of catering to those who are not fulfilling there obligation to there contract. I always thought they were family oriented and was always under the impression that they cared about quality in customer support, service and willing to work with those in a bind. I'm disappointed and shocked. It is unfortunate that they provide Quality products, a mostly quality staff and then follow it up with a disappointing mind set that is most likely triggered by greed, wealth, and the true character of what fuels there company.