Store doesnt stand behind the product

I purchased a pair of shoes at TJ Maxx and wore them twice and the straps on the shoes would not stay fasten. This was in a week's time. The did not stay fasten the first time. I took back to TJ Maxx and they would not issue a store credit or even bother asking the manager. I will never buy another pair of shoes from TJ Maxx. I will limit my shopping in the store too. If I am going to buy junk, I can go to Ross, they have good junk.