DeckSouth

This complaint is against DeckSouth located at:

3605 Sandy Plains Rd. Suite 240-238

Marietta,Ga 30066

John Lea, President

On April 1, 2009 I signed a contract with DeckSouth Inc. to build a deck to

include electric fans and a drip irrigation system. I gave John Lea, the

DeckSouth president and salesman a diagram and detailed specifications to be

followed. Actual work was not begun until 4/23/2009 and all but four items

were completed on 5/23, 2009 when work was suspended so that DeckSouth could

order the proper parts. Those four items which Mr. Lea promised to complete

were:

1. Install four (4) drip irrigation manifolds

2. Terminate the drooping ends of the drip irrigation properly

3. Replace an amber light globe that his painter broke

4. Provide 1 gallon of deck stain.

Subsequently I informed him that there were two other issues

1. A deck rail that seems to be bowing up

2. Three major support beams that have developed deep cracks.

On 6/2/2009 I began to inquire about the status of the efforts to complete

the deck.

On 6/4/2009 I received a message that Mr. Lea would schedule the work for

"mid next week".

On 6/12/2009, after waiting all week, I inquired again and was told that Mr.

Lea had been "under the weather" and that he would "absolutely get you

complete first of the week".

On 6/15/2009 I inquired again why nothing had been done and was promised

that his team lead would be at our house on Wed. at 8:00am.

On 6/17/2009 I told Mr. Lea that I was very dissatisfied with being put off

so often without even so much as a phone call to cancel these past

appointments.

On 6/23/009, Mr. Lea finally admitted that the irrigation manifolds had not

been ordered and that he would do so. On 6/29/2009, his construction lead

arrived to install the amber light globe and the manifolds. He broke the

first manifold and finally installed the others. He did not know that he was

supposed to terminate the drooping ends of the drip irrigation, provide 1

gallon of deck stain, and check the deck rail and cracked support beams. He

did get the required parts and fixed the drooping lines.

From 6/30/2009 until now (8/14/09) we have been calling and texting Mr. Lea

to find out when he intends to install the last irrigation manifold and

respond to the warrantee issues we have raised. We have received no answer.

On 10/10/09 we notified John Lea of DeckSouth that the work lights over the

grill area were tripping the GFI. We received no response from DeckSouth

however we did get a response from the electrical contractor who made an

appointment to come out and fix the problem. They called to follow up,

however they never showed up or called again. We have tried to contact them

but have received no response.

As of 10/19/09 the deck has not been completed, nor have the various

warranty problems been addressed. DeckSouth has completely ignored all

communications from us.

DeckSouth has been paid in full and I am stuck paying someone else to

complete the work. I hope that you take appropriate action so that other

customers in the future don't have to endure unprofessional and

inconsiderate actions by DeckSouth.

James

Alpharetta,

GA 30009

Comment On This

On 2/11/2010 this complaint was resolved.