DON'T BUY EMACHINE POOR CUSTOMER SERVICE

POOR CUSTOMER SERVICE READ THE FOLLOWING ONLINE CHAT WITH EMACHINE

Minu_GWSI181 joined the incident.

Minu_GWSI181 says:

Thank you for contacting technical support. My name and badge number are Minu_GWSI181. Please hold while I review your issue.

CHRISTOPHER MARTIN says:

MY ISSUE IS 1ST UR CUSTOMER SERVICE PERSON ENDING OUR CHAT BEFORE WAS DONE

Minu_GWSI181 says:

Thank you for being online

CHRISTOPHER MARTIN says:

THE NEXT THING I NEED IS THE CUSTOMER SERVCIE NUMBER FOR EMACHINE

Minu_GWSI181 says:

Your computer is not covered under warranty

CHRISTOPHER MARTIN says:

I'M NOT YOU TO FIX THE MACHINE BUT TO PROVIDE SUPPORT FOR PIECE OF JUNK I PURCHASE

Minu_GWSI181 says:

I understood that you are having issues with cd drive, is it?

CHRISTOPHER MARTIN says:

YES

CHRISTOPHER MARTIN says:

WHAT THAT CUSTOMER SERVICE PLEASE

Minu_GWSI181 says:

As the syetm is not covered under warranty no phone support will be available

Minu_GWSI181 says:

If in case you require further help, you need to contact Answers by Gateway/eMachines department which is a paid support. The phone number for Answers by Gateway/eMachines is 1.800-237-6483.<br>

CHRISTOPHER MARTIN says:

NO, NOT PHONE SUPPORT FOR REPAIR OR WARRANTY INFO---THIS FOR COMPLAINTING

Minu_GWSI181 says:

The provided phone number is for repair

CHRISTOPHER MARTIN says:

THE NUMBER i WANT IS A # TO COMPLAIN ABOUT EMACHINE SERVICE

CHRISTOPHER MARTIN says:

i KNOW THERE A NUMBER

CHRISTOPHER MARTIN says:

STOPING TRYING TO PROTECT CUSTOMER SERVICE PERSON --THEY NEED A GOOD CHEWING OUT

Minu_GWSI181 says:

Please check our website , I am sorry I cannot get that number

CHRISTOPHER MARTIN says:

WHAT NOW

Minu_GWSI181 says:

This is a technical support centre

CHRISTOPHER MARTIN says:

yOU CAN'T BECAUSE YOUR MANAGER TOLD NOT TOO

Minu_GWSI181 says:

If there is any complaint you may place it here as every chat is monitored

CHRISTOPHER MARTIN says:

NO UR WORTHLESS FOR COMPLAINTS

CHRISTOPHER MARTIN says:

i NEED THAT NUMBER

CHRISTOPHER MARTIN says:

i REFUSING TO PROVIDE A CUSTOMER SERVICE FOR UR COMPANY

CHRISTOPHER MARTIN says:

IF UR REFUSING THEN JUST THIS CHAT ONLINE AT COMPLAINTS.COM UNDER EMACHINE TO SHOW EMACHINE POOR CUSTOMER SERVICE

Minu_GWSI181 says:

May I know the issue in detail?

CHRISTOPHER MARTIN says:

NOW I JUST WANT THE CUSTOMER SERVICE # IT' 30 MINUTES BETWEEN TWO OF U

Minu_GWSI181 says:

The cus tomer service number can only be accessed to the computer usnder warranty .

Minu_GWSI181 says:

The number is 866-586-2237<br>

CHRISTOPHER MARTIN says:

ONCE AGAIN NOT THE CUSTOMER NUMBER FOR REPAIR OR WARRANT --THIS IS NOW ABOUT MY PROBLEM WITH EMACHINE

CHRISTOPHER MARTIN says:

LET CHECK THAT NUMBER BEFORE U DISCONNECT

Minu_GWSI181 says:

There is no other number that I can provide you

CHRISTOPHER MARTIN says:

SO THAT'S NOT THE NUMBER I NEED ---

Minu_GWSI181 says:

We only have these numbers .

CHRISTOPHER MARTIN says:

YEAH THAT'S THE NUMBER TO REPAIR AND WARRANTIES

CHRISTOPHER MARTIN says:

THIS IS TROUBLE, A COMPANY TELLING IT'S EMPLOYEES TO LIE TO CUSTOMERS

Comment On This

I also have an emachine w3503, went through the same thing with thier outsourced jerks, also tried buying a restore disk online from restore disk.com, waste of money, thier disk doesn`t work either, had to buy a new PC, if it`s made by acer or emachine aka gateway DONT BUY IT !

Comment On This

I have the same problem with an emachine W3503, was never able to get a solution to the problem, the recovery CD does not work, and the Windows boot disk does not work, as for support, it has all been outsourced, and there is where the problem lies!

Comment On This

I have had the same problems with Acer customer service, My laptop is a week old and after one use the cd/dvd drive didn't work, May I add this was after an automatic windows update.....so I have been on the phone for over 4 hours today, Acer and Dhl, trying to arrange an authorised collection for repair....what a palava....I have been passed from pillar from post left right forwards and backwards, all to no avail. Acer were the most unhelpful customer service I have ever experienced!!! They would not take responsibilty for the machine, telling me it's under warranty but "at your cost to postage and repaired".....(indian telephone sales) so you can imagine my frustration as the machine is only a week old!!! He and she clearly told me "it a software failure you send it back and we fix" so ok another few hours of crap!!!! Anyway I HAVE GOOD NEWS!!!!

I got fed up of being shoved around and looked into it further myself, there is a simple fix for this problem, the upper and lower filters need to be deleted, it's an old problem with all comps and lappy's but it works and I am now using my drive!! SAVE YOURSELF THE STRESS AND EXPENSE OF DEALING WITH ACER OR REPLACING AND TRY THIS FIRST!!!