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AIRLINE RUDENESS EXPECTING FOR A 12 WEEK OLD TO RIDE ALONE

 
Continental Airlines
US

I will briefly go into detail of what I experienced. The reservations were made and at the time they booked six seats but no one was together. The ages of my children are 11, 13, 15 and 12 weeks at the time of the flight. We would of changed the date if needed but were told wait until we reached the ticket counter and change the seats there. I could not go on line and change it because it was made through the military and not my credit card. At the ticket counter we were told to speak to the stewardess.They were filling up seats and putting individuals on standby. All they cared about was filling every seat. I feel we should of been accomodated first with our reservations. Some people were walking up and trying to get reservations. We get on the flight and six individuals are scattered over the entire plane. No one was sitting together. We discuss the situation with one stewardess and she she questions how many tickets we have. I explained the infant does have a seat and then another stewardness becomes involved. Then the pilot comes over and says that he is going to loose his place for take off if we do not get seated. Then this ignorant, uncaring human being tells me to buckle in my baby and take my seat. She would of been in the front of the plane. She was TWELVE weeks old. No passengers wanted to move because no one wanted to sit next to a baby and she was in a seat with extra leg room so those passengers paid extra to have this ammenity. I was trying to understand. I did not yell or raise my voice bercause I really thought she would understand I was not leaving my baby. The stewardness became demanding and I told her no I would sit by meself. I would just put her in my lap and hold her. Then we get buckled in and ten five minutes later she tells me there are not enough air masks so I could not hold her. Finally, they put someone in first class and I sat in my orignal seat with my baby girl.


My husband has been in the Army for seventeen years and I understand protocol but I was so upset and still upset. What could I have done and what did I do to be treated so poorly? I weeped the whole seven hour flight and the stewardness was so rude the whole flight. I usually take things in stride and go with the flow but it has been a week since I took this flight and after sitting on it I feel like appropriate action needs to be taken. I could of made a scene and now I wish I had just taken another flight but I don't want anyone to be treated the way I was treated or feel the way I do.


I truly felt there was no one to turn to and the pilot and crew were only concerned about the bottom line. I was not offered to take another flight or anything. Who would put their baby in the front seat and go back to the back of the plane? My other children did have to sit by themselves.



From: Message Author (click here to email author)
Date: Monday, 09-Nov-09 15:26:04 CST

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Keyword Tags

ignorance
neglect
uncaring
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