tracfone - incompetent customer service

Posted on Saturday, November 7th, 2009 at 2:34pm CST by 1451c94e

Product: motorola tracfone

Company: tracfone

Location: cooperate office Miami, Florida
US

URL: http://tracfone.com/

Category: Other

My husband bought me a new motorola tracfone. I called the tracfone phone # on my activation card on Friday, 10/30 I told the customer service rep that I wanted to keep the same phone number and that I had a new phone I wanted to activate, well it finally started working on Sat. 10/31 but with a different phone #. On Monday 11/2 I called the home office # in Florida and they said they would overnight a new sim card to me. I never received it, I called them again on Wednesday they again told me they would send me a new sim card overnight, I never received it, my husband called them Friday 11/6 they told him they would overnight a new sim card and gave him a fed ex tracking #. Well guess what it is Saturday 11/7 and I still have not received my overnight sim card, and I checked the tracking # on fed ex and I will not receive it until Monday, 11/9. This phone was a birthday present which has turned into a nightmare.


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