Garden Ridge - horrible customer service

I am documenting two complaints. First of all their return policy is a joke. I tried to return items for a refund OR store credit, however, I have lost my receipt. I was denied any sort of refund. RIDICULOUS! I hope their company goes out of business. I spoke with two managers, one of whom (Karen) was extremely rude. I find it unthinkable that a store would not even offer in-store credit as a type of refund. Now they have lost our business forever, since we will not be spending one cent in any of their stores. This will definitely cost them thousands of dollars in revenue. I will also be posting my complaints all over the internet, alerting unsuspecting customers of their horrible business practices. I will also be filing a complaint with the Better Business Bureau. The other complaint relates to their ridiculous phone system. There is absolutely no way to talk with a human being when calling the stores, though they have individual phone numbers listed for each store location. Unacceptable. I will never be shopping at this store again. HORRIBLE customer service.

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I made the mistake of walking into the Garden Ridge Pottery off W Loop 410/ Culebra in San Antonio, TX, yesterday 11/29/11'. It is obvious, now that the customer service is in the toilet. The shelves in pottery and patio furnishings are an organizational disaster. I spent an hour trying to find prices and a matched pair of pots as well as several other items and when I

went to check out: there was only 1 checker and management was very cold. They have the attitude and care of a company at the brink of bankruptsy. I told them they may as well close the doors than put their customers through their carelessness!I was in a hurry to get out and I was there an extra hour. I don't believe I'll be going back.

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Its not the employee's fault.. It's Garden Ridge.. They make the return rules and there is no way around it.. The employee's HAVE to carry it out or they will lose their jobs. You need to understand the employees are just doing their jobs. Mostly they are desperate to work if they are working at Garden Ridge. The company treats their employees just as bad as they treat their customers.

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the one I use to shop at in katy texas was very nice, off the katy freeway should they not know. but I went to the new one here in IL. and I will never go into the place again, ever.I was happy to hear about this one coming here but I will go anywhere but here, rude doesn't even begin to cover the managers attitude. I was reading how customers could not return items, and if they were damaged, yet I asked for a discount on a table with cracked wood,and was told no way,they don't give discounts, yet I know they did from time to time in the Texas store. so they sell damaged merchandise anyways so why not return too, should work both ways. The Texas store would just jump in and give a small something off for marks, dents no questions asked, always helpful, what happen to the other stores. so goodbye GR.

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I PURCHASED A PATIO UMBERELLA AND A 5X7PATIO RUG. WHEN WE RETURNED HOME WE NOTICED THE RUG WAS THE WRONG SIZE, THAT WE NEEDED A LARGER ONE. MY WIFE RETURNED TO GARDEN RIDGE. UNFORTUNATELY THE RECEIPT HAS BEEN MISPLACED AND OR LOST. SHE WAS TOLD THAT WITH NO RECEIPT THERE'S NOTHING THAT ''GR'' COULD DO. FURTHERMORE, THE NEXT DAY THE PATIO UMBERELLA WOULD NOT OPEN PROPERLY AND NOW WE HAVE TWO ITEMS THAT CANNOT BE RETURNED OR EXCHANGED. SO THANK YOU ''GARDEN RIDGE'' YOU HAVE SEEN THE LAST OF US.I GUESS CUSTOMER SERVICE IS NOT IMPORTANT TO THIS COMPANY...YOU WON'T LAST LONG IF THAT'S THE CASE...HAVING BEEN IN RETAIL FOR 12 YEARS, YOUR CUSTOMER'S KEEP COMING BACK IF THEY ARE SATISFIED WITH THE SERVICE THEY RECEIVE...AFTER READING ALL THE COMPLAINTS ABOUT GARDEN RIDGE THAT ISN'T THE CASE....BYE BYE FROM US.!!!!!!!

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I made a purchase last week and I think I left my eyeglasses there. I live about 50 miles away and just want someone to check their lost and found in case I didn't leave them there. Of course, absolutely "NO WAY" to talk to someone at the store. Unbelievable.

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I also have a similar complaint. I bought an article of clothing from one of their bins. There is no place to try anything on

When I got it home, the item didn't fit. So I folded the item back up and placed it back in the bag, and took it back to the store.

When I arrived, I went to the counter, and I couldn't find the reciept. I don't know if it fluttered out of the bag somehow or possibly it was never put there in the first place.

Mind you, the item was folded, still with the tags on and in the original bag!They would not refund my money or even give me in store credit!

I have stacks of Garden Ridge reciepts, however, I've not been able to locate the one in question. Very frustrating, since I have Absolutely Zero Use for this item!!

I will never shop there again. I'm also posting this on my Facebook page and I have over 3000 friends.

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Garden Ridge has lost me as a customer forever!!! The issue is simple, but I'd like to magnify the point. Garden Ridge has TERRIBLE customer service - TERRIBLE!!! Several others have taken the time to comment, and when I saw all the consistent comments about how bad the customer service at Garden Ridget is, I understood that my experience is not unique, but is an example of NON-EXISTENT CUSTOMER SERVICE!!! I would like to know, who in this large company actually had meetings and decided on the HORRIBLE returns policy. It is completely non-industry standard/non-retail standard/non HUMAN BEING-standard/non-customer appreciation standard!!!! In fact, to use the term "customer service" in the same sentence as "Garden Ridge" is a total non sequitur. I bought several items from "Hardened Ridge" (I've been a very good customer over the years), and I wanted to return one $9.99 item as an exchange for something else. I couldn't find the receipt. Simple - right? WRONG - they are wrong - they would not accept the item even for a larger purchase. Well, they've lost ever future purchase I was ever going to make. I hope every person who reads this and the many other negative comments from past customers will NEVER shop there again.

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I was just in Garden Ridge in Pineville NC and upon check out I asked if there were any more Christmas trees in the back that had not been put out yet and the sales clerk told me "no". So, I asked if I could be put on a list and notified when the black Christmas trees were in. She replied "NO, they are first come first serve." I then explained that they were sold out last year before I could purchase one and would gladly pay for it now if someone could just alert me when it arrived. Again "No". She never asked a manager...nothing. I said ok then I will not do business with you anymore and walked out leaving a full cart of Halloween decorations totaling over $200! It is obvious customer service is not part of Garden Ridge's business plan...spread the word! I am.

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Purchased 08/21/2009 have the receipt and paid over $130.

I appreciate your response to this matter. It seems to me that Garden Ridge no longer stands behind the products sold nor is the quality and workmanship meant to last.

I have several pieces of heavy artwork and mirrors that have been hanging on walls from 1-15 years (several are from Garden Ridge). I would expect any mirror that I purchase to hold up to the trip home in the package it was purchased in and installed correctly stay together. I understand that you cannot guarantee control over installation. The mirror did not fall off the wall hanger and the wire did not break (my installation). The attached hanger that came on the mirror came off the mirror frame (your product).

I am not asking for my money back. I spent days shopping for this item and would like it replaced. It is clear that Garden Ridge no longer stands behind the items sold in it's stores nor really cares about me as a customer.

Good luck with all your future endeavors!

Garden Ridge response:

That is correct, we can't assist you further. We do not offer or sell extended warranties of any kind.

Per the policy on your receipt, and the policy we post at every register, we can only offer assistance within 60 days (as we have no control over installation or the use of any product).

Thanks

Hello Customer Service,

I would like to clarify that the piece that came off the mirror and caused it to fall was part of the mirror when I purchased it from Garden Ridge. Please review the pictures to understand that the frame is not strong enough to hold the hanger piece that came on the mirror used to hang on the wall.

I would like to clarify that I understand your response.

Under no circumstances does:

1. Garden Ridge warrant any items purchased from their stores for defects after 60 days from the purchase date?

2. Garden Ridge return, exchange or replace any items 60 days from the purchase date for defects in material, workmanship, etc.?

3. Garden Ridge return, replace, or repair any item that breaks after 60 days from the date of purchase?

Garden Ridge response:

We are unable to assist on a purchase from 6 months ago. All returns/exchanges must be made within 60 days.

Thanks

Hello Customer Service,

I recently purchased a mirror and some other art work to hang in my new home. It has been within the last 6 months. One of the pieces I purchased is a heavy 4'X3' mirror to hang over my sectional. I followed all instructions and hung the mirror with the proper hangers that hold over 200 lbs of weight. I found a short screw on my sectional about a week ago and questioned my children about it. No one knew where it had come from. I was sitting on my sectional today when I heard a noise and turned my head to see the mirror crashing down. I was able to somewhat break the fall and keep the mirror on the sectional where it did not hit the floor or glass table and break. However a bit of the front chipped off during the fall. The part on the mirror that has 4 short screws holding in the part that is used to hang the mirror was bent and had pulled out of the frame. There were 3 screws left and the 4th screw was missing and matched the one I found on the sectional a week ago. Bits of the frame were stuck in between the screws and had pulled completely out of the frame. (see attached pictures)

I tried to contact the store but there is no longer a live person only recorded messages. I took the mirror back to the store. I went in the store to ask for help and where customer service is. The manager said there is no customer service. I explained what had happened and she said we do not take back damaged items. I asked her to look at the mirror and see that it was not damaged other than the part that came off to hold the mirror on the wall (see attached pictures) and the piece that had chipped out of the front when it fell, I had the chipped piece with me. I asked her if someone could help me bring the mirror in it is heavy. After looking at the mirror she said I had hung it wrong and was not suppose to use wire to hang it. I explained that I followed all the instructions for hanging the mirror that was on the package as well as used the proper weight wire and wall kit for hanging the mirror in excess of 200 lbs. At that point she called another large man over 6' tall named John. He asked me if I had my receipt with me. I said no but I can dig it out of my files. He then asked me if I paid cash. I said no I paid credit. Then he asked if it had been over 60 days. I said yes it had been in the last 6 months. He said the policy is that they do not return or exchange after 60 days. I explained that I would like to exchange the mirror that I purchased it less than 6 months ago. Obviously the mirror is faulty in the frame or hanging piece. He said we do not do that and I would have to contact you this way to determine if the mirror could be exchanged.

I was humiliated and felt like they were more than implying that this was my fault or I was trying to pull something. So I am writing you and sending pictures of the back of the mirror where the piece pulled out and the bent piece that came out of the frame. I am very grateful that my children were not sitting there at the time and I was able to break the fall of the mirror somewhat. I truly hope this was a faulty mirror and that it can be replaced by the same mirror without any problems. This is not the first mirror I have purchased at Garden Ridge. The other mirror I purchased from you is longer and narrower with a much heavier frame. This mirror is a bit heavier than the one that fell and I have had it over 7 years with no problems.

I would like to replace the mirror with the same or equal mirror as long as it is free of any defects.

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I agree 100% - I returned a lighted item that died after 1 month WITH a receipt and they would not replace or give me my money back - all they offered was a PENNY - what is the point of $0.01 ??? I am going through the AG office now - I will gladly spend $20.00 of their personnel FTE fighting this!!